Credit And Collections Specialist

Credit and Collections Specialist

This role focuses on managing credit and collections activities for a national distributor of construction, fastening, industrial, and packaging supplies. You will coordinate invoice collections, apply cash, and resolve customer account issues while building strong relationships with customers, branch teams, and internal stakeholders. The position offers the opportunity to work independently, contribute directly to receivable performance, and grow within a culture that values service, urgency, trust, and continuous improvement.

Responsibilities

• Coordinate invoice collections and ensure timely payment from business customers.
• Work independently to monitor accounts and ensure they remain within agreed credit terms.
• Analyze delinquent accounts and prioritize collection efforts based on due dates and outstanding balances.
• Initiate and manage business-to-business collection activities, including follow-up calls and emails.
• Perform cash application activities, including applying payments to customer accounts and handling complex remittances with 60–70 invoices in a single payment.
• Resolve customer account issues, including discrepancies, short pays, and misapplied payments.
• Improve receivable turnover through proactive follow-up, clear communication, and consistent collection strategies.
• Collaborate closely with branch managers and sales teams to align on collection strategies and customer communication.
• Build and maintain strong, positive relationships with customers, sales teams, and internal departments.
• Escalate financial concerns, credit risks, or unusual account activity to management in a timely manner.
• Utilize credit applications and related documentation to support credit decisions and account setup.
• Use Excel and other Microsoft Office applications to track, analyze, and report on account status and collection activities.
• Manage a high volume of accounts and transactions, maintaining accuracy and attention to detail.
• Adapt to and learn internal systems and tools, including lien-related software and processes, with provided training.
• Demonstrate an eager-to-learn attitude, taking initiative to improve processes and support team goals.

Essential Skills

• Minimum 3 years of experience in credit, collections, or accounts receivable.
• At least 1 year of collections experience, with enough hands-on exposure that minimal training on basic collection practices is needed.
• Experience handling business-to-business collections.
• Experience with cash applications, including applying payments to multiple invoices within a single remittance.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Strong analytical and problem-solving skills for evaluating delinquent accounts and identifying appropriate collection actions.
• Excellent verbal and written communication skills, with a focus on customer service and relationship building.
• High level of organization and the ability to manage multiple tasks and accounts simultaneously.
• Ability to work independently, prioritize workload, and act with a sense of urgency.
• High School Diploma or GED.

Additional Skills & Qualifications

• 5 years of experience in credit and collections is preferred, including a blend of both credit and collection responsibilities.
• Background in the construction or industrial supply industry is preferred and considered a plus.
• Familiarity with credit applications and credit review processes.
• Experience with lien-related processes or software is beneficial; training will be provided.
• Comfort working with high transaction volumes and complex account structures.
• Outgoing and relationship-focused approach, with the ability to connect easily with customers and sales teams.
• Eagerness to learn, take direction, and continuously improve skills and processes.
• Alignment with a culture that emphasizes fanatical service, urgency, trust, and continuous improvement.

Work Environment

This is a hybrid position with a flexible schedule, typically Monday through Friday, 7:30 AM to 4:30 PM, with openness to schedules such as 7:00 AM to 4:00 PM or 8:00 AM to 5:00 PM. There are no weekend work requirements. You will spend three days per week in the office and two days working from home. The office supports all West Coast operations, including Oregon, Washington, and California, and handles a high volume of accounts and transactions. You will work with Microsoft Excel, other Microsoft Office tools, and internal systems, including lien-related software, with training provided. The culture emphasizes reliability, integrity, performance, and strong relationships, encouraging team members to provide exceptional service, act with urgency, earn and maintain trust, and continuously improve processes and customer experiences.

Job Type & Location: This is a Contract position based out of Wylie, TX.

Pay and Benefits: The pay range for this position is $25.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a hybrid position in Wylie, TX.

Application Deadline: This position is anticipated to close on Jul 8, 2026.