Solution Specialist

Solution Specialist

The Student Information and Campus Administrative Systems (SICAS) Center hosted at SUNY Oneonta is seeking to hire two Solution Specialists to join our collaborative, SUNY wide shared services team. One position will focus on the "Student" area of Banner and the other on the "Bursar/Finance" area. This is a remote position with functions similar to a Business Analyst position and offers the opportunity to work closely with college and university administrative offices across New York State.

In this position, you will provide consulting, training, customer support, and solution development for Ellucian Banner and related applications. You'll partner with campus stakeholders to understand business needs, support system enhancements, and promote best practices that improve efficiency and user experience across SUNY institutions.

To learn more about the university and the department, please visit SUNY Oneonta and SICAS.

What You'll Do:

• Provide customer service, consulting, training, and campus support related to Banner modules
• Collaborate with campus functional offices to understand business needs and translate them into software enhancements, system configurations, or service improvements
• Work with the Chief Solutions and Experience Officer to help prioritize work requests and projects
• Develop and maintain documentation, training materials, and best practice models
• Design and deliver training sessions for SICAS member campuses
• Support SUNY campuses in improving operational efficiency, user satisfaction, and adoption of best practices
• Travel to member campuses as needed to provide direct support and training

Requirements:

Required Qualifications:

• Bachelor's degree
• Minimum of three (3) years of professional experience working with Ellucian Banner in an end user/functional office

Preferred Skills & Experience:

• Experience working in higher education, in one of the following: Registrar's Office, Financial Aid, Admissions, Student Accounts, Finance, Institutional Research, or Academic Advisement.
• Experience with Banner systems, preferably SICAS-modified Banner
• Familiarity with SICAS-developed student applications
• Experience providing customer support through TeamDynamix or another Service Desk environment
• Strong working knowledge of Microsoft 365 tools, including Teams, SharePoint, Word, and Outlook
• Demonstrated ability to create and deliver training sessions or presentations
• Experience developing and maintaining functional or technical documentation
• Ability to translate business processes and requirements into functional software specifications
• Proven customer service experience in person, by phone, and/or online
• Experience working with and supporting diverse populations

Additional Information:

100% remote position with occasional travel

Serve a broad network of educational institutions

Join a mission-driven team improving higher education technology

Opportunity to grow professionally with a respected SUNY-based program

Excellent benefits

Work in an outcome-based environment that promotes a life-balance approach

Available funding from United University Professionals (UUP) union to further your education

SUNY Oneonta enrolls about 5,500 students who pursue bachelor's or master's degrees or certificates in one of 70-plus academic programs. Known as an exemplary residential campus that values inclusion, service and sustainability, SUNY Oneonta is a nurturing community where students grow intellectually, thrive socially, and live purposefully.

The university is located in the City of Oneonta, nestled in the northern foothills of the Catskill Mountains about a four-hour drive from New York City, Boston, and Philadelphia. With a population just shy of 14,000, Oneonta is one of the 20 Most Picturesque Small Towns in America, according to Microsoft News. The natural beauty of the region is breathtaking year-round. Each season offers outdoor activities such as hiking, biking, boating, swimming, and skiing. Employees give SUNY Oneonta high marks for work/life balance, management, and culture. The university's indeed.com rating is 4.4, with one recent review noting that the people are what make SUNY Oneonta so special.

SUNY Oneonta values a diverse university community. Please visit our website on diversity at: Diversity. Moreover, the University is an Equal Opportunity/Affirmative Action employer. Women, persons of color, persons with disabilities, and protected veterans are encouraged to apply.

"At SUNY Oneonta, we believe that diversity is an asset and a source of strength that energizes our collective growth and innovation." - President Alberto Cardelle.

Application Instructions:

To apply online go to: Application Instructions. Please upload a cover letter, resume, and contact information for three professional references (required).