Shift Supervisor

Description

Join the Frightfully Fun Team! Shift Supervisor Wanted at Monster Mini Golf Denton, TX!

Are you an energetic, reliable leader with a passion for entertainment and a knack for coaching teams? Monster Mini Golf in Denton, TX is seeking a highly motivated and responsible Shift Supervisor to help lead the daily operations of our unique, indoor, glow-in-the-dark entertainment center!

We're not just Mini Golf; we're a vibrant, high-energy destination featuring an 18-hole course, a thrilling arcade, laser maze, bowling, pixel game floor, and memorable birthday parties. In the Shift Supervisor role, you'll be a key player on the leadership team, running successful shifts, ensuring exceptional guest experiences, and keeping the energy high.

What You'll Do:

As a Shift Supervisor, you will lead floor operations during your assigned shifts, including:

• Shift Excellence: Supervise daily shift operations to ensure smooth, efficient, and safe functioning of all attractions, including mini golf, arcade, laser maze, bowling, and pixel game floor.

• Floor Leadership & Coaching: Direct, motivate, and support Team Members and Memory Makers (Party Hosts) during your shift. Ensure the team maintains high energy and adheres to service standards.

• Guest Experience Champion: Act as the first point of contact for guest service on the floor. Handle immediate guest concerns with a positive attitude and ensure everyone leaves with a smile.

• Daily Cash Handling: Perform opening and closing procedures, manage cash drawers, reconcile shift revenue, and ensure accurate register counts.

• Party & Event Coordination: Oversee the execution of birthday parties and events during your shift, ensuring hosts are prepared and schedules run on time.

• Facility Upkeep: Maintain store appearance by ensuring the cleanliness, safety, and proper presentation of the entire facility, attractions, and common areas throughout your shift.

• Inventory Support: Assist management with monitoring and stocking concessions, prizes, and operational supplies.

What We're Looking For:

• Proven Leadership: 1+ years of supervisory or team lead experience in retail, hospitality, entertainment, or a related service industry.

• Customer Service Focus: A genuine passion for delivering exceptional guest experiences and resolving issues effectively.

• People Skills: Demonstrated ability to motivate peers, delegate tasks effectively, and maintain a positive team environment.

• Problem-Solver: Proactive, resourceful, and capable of making sound decisions in a fast-paced environment.

• Reliability & Trustworthiness: Strong accountability, especially regarding cash handling and facility security.

• Availability: Must have flexible availability, including evenings, weekends, and holidays.

• Technical Proficiency: Comfortable operating POS systems and troubleshooting basic arcade or facility equipment.

Why Join the Monster Mini Golf Family?

• Impactful Role: Take the next step in your leadership career while making a direct impact on our guests' experiences and our team's success.

• Dynamic Environment: Work in a fun, vibrant, and unique entertainment venue. No two days are the same!

• Growth Potential: Opportunities for professional development and advancement into higher management roles within a growing company.

Ready to lead the fun and keep our Denton location glowing? If you're a hands-on leader who loves entertainment and working with people, we want to hear from you!

Requirements

• Weekend and evening availability required

• Must have an upbeat and outgoing personality

• Must be comfortable standing for extended periods of time

• Must be able to lift 50lbs

• Must have access to reliable transportation

• Must have a valid work permit

Company Information

What is Monster Mini Golf?

Monster Mini Golf is an international franchise system of crazy cool Blacklight Family Entertainment Centers. Our location features an 18-hole Glow-in-the-Dark Miniature Golf Course, Laser Maze Attraction, Arcade Games, Bowling and more! Other than our unique attractions, we also offer the coolest Haunted Mansion Birthday Party and Event rooms you have ever laid eyes on! Does this sound like something that fits your personality? If so, we are looking for a professional and outgoing human with supervisory experience that loves interacting with other humans (of all ages) to assist store management in running our dynamic facility and team!