Service Manager

Service Manager

Want a career where you are empowered to make a difference? Want to grow and develop on the job? If so, Binswanger Glass is the place for you! Binswanger Glass has the track record of being an organization where careers are made. Many of our current employees have grown through the ranks and have great careers at Binswanger Glass.

Duties

The City Service Manager is primarily responsible for the following duties:

Sales

• Maintain branch key accounts, ensure that invoicing procedures unique to those accounts are followed.
• Ensure that customer complaints are handled properly, promptly.
• Monitor city service sales leads received through websites and National Accounts. Focus on City Service sales, retention of existing accounts and work to regain lost contractor/commercial accounts.

Safety

• Regulate employee's use of safety equipment.
• Conduct monthly safety meetings.
• Manage certifications for forklift operators, man lift operators, First Aid & CPR, OSHA.
• Conduct monthly safety audit of branch, identify and correct if non-compliant.
• Manage and maintain files for forklifts, man lifts, scaffolding, PFAS.
• Manage and maintain files and equipment for personal fall arrest systems. Maintain inventory, suitability, inspections, disposal of equipment as required.
• Conduct and comply with safety training as required of new employees.

Inventory

• Monitor, purchase, and maintain proper stock for retail and city service use (cases/stock sheets of glass, sealants, CRL supplies).
• Monitor, identify and correct inventory discrepancies between actual and LX.

Supplies

• Order stocked supplies for retail/city service and warehouse.
• Maintain list for employees to order supplies.

General

• Customer service including answer phones, wait on showroom customers, and redirect customers as required.
• Supervise glazing department.
• Handle purchasing.
• Monitor emails and respond accordingly. Print and forward emails as required.
• Help others write work orders as help is needed; designate each day's jobs and emergency work called in by sales force.
• Create, maintain, and manage all files associated with new hires, vehicles, and workman's comp.
• Payroll (review and approve timecards in Paycom).
• Ensure that time is recorded on City Service work orders.
• Personnel Management including performance reviews, disciplinary action, etc.
• Understand P&L statements, purchasing, and profit management.
• Proficient in LX quotes, work orders, and invoicing including Retail City Service.
• Proficient in small to medium contract job estimating and project management.

Qualifications

Binswanger Glass offers clients glass and glazier solutions that will help restore, transform and increase the beauty of their home or commercial property. We use our 150 years of experience in the industry to provide proficient project management, expert installation, and productive teamwork to assist clients with their needs. Originally founded in 1872, Binswanger Glass is headquartered in Memphis, TN and is the largest retailer and installer of Architectural Glass and aluminum products within the construction and residential markets in the United States.

Qualifications

• Glass industry experience required including auto glass installation, commercial take-off, estimating and directing glazing work for storefronts, internal office partitions, and residential glazing work
• Knowledge of managing inventory, developing marketing plans, and selling
• Have an understanding of the financial requirements for operating a small business
• Experience in scheduling and managing glaziers
• Proficient in basic computer skills

Best in Glass Benefits

Binswanger Glass offers a comprehensive benefits package for all full-time employees:

• Industry-leading Compensation
• Medical, Dental, and Vision Insurance Plans
• 401K with employer match
• 100% Company-paid Short-Term Disability and Life Insurance
• Supplemental Life Insurance and additional Voluntary Benefits
• Personal Health Advocate
• Employee Assistance Program
• Tuition Reimbursement
• Generous Paid Time Off (PTO) including 9 annual holidays

EEO/AA Employer/F/M/disabled/veterans