Integrated Case Manager Education Specialist

Job Title

Under the direction of the department director, the Education Specialist assesses, designs, and evaluates cost-effective, customer-oriented, educational programs that are aimed at improving the quality of case management. Provides direction and consultation to Case Managers, clerical staff, and departmental management.

Education/Experience Required:

Bachelor's degree in Nursing or a Master's degree in Social Work. Five (5) years of clinical experience. Case management experience required, including experience in discharge planning, home health care, rehabilitative medicine, community health or managed care. Teaching experience preferred. Excellent verbal communication and written documentation skills. Excellent customer service and interpersonal skills including the ability to interact with internal and external customers and all levels of the organization. Strong problem-solving, analytical, and decision-making skills. Strong computer skills and knowledge. Knowledge of preventive service guidelines, clinical practice guidelines, behavior change theory, Medicare and Medicaid regulations and case management principles. Knowledge of medical ethics and legal implications related to case management. Understanding of social determinants of health and their impact on a patient's wellbeing. Well versed in facilitating community resources to meet the needs of diverse populations. Strong organizational, planning and implementation skills with the ability to handle multiple complex patient needs simultaneously. Strong sense of compassion with the ability to successfully advocate for patients and their families.

Certifications/Licensures Required:

Registered Nurse (RN) or a Licensed Social Worker (LMSW) with a valid, unrestricted State of Michigan license. Certification in Case Management (CCM) by the Commission for Case Management Certification (CCMC) preferred. For current employees, effective date 10/31/2019, certification is required by December 2023. For new hires, certification must be obtained within 3-years from date of hire.