PAYMENT SERVICES REPRESENTATIVE

Payment Services Representative

Under general supervision, provides customer service at a City payment center and accepts and processes payments for City taxes, business and animal licenses, vehicle stickers, parking citations, warrants for collection, and other fees and services, and performs related duties as required.

Essential duties include:

• Providing information and responding to inquiries from customers regarding revenue ordinances, billings, fines, and penalties assessed for late payments, rights of appeal, and payment procedures.
• Interviewing customers to obtain information regarding billing or service complaints and questions.
• Reviewing computerized account and payment history records to research complaints, provide information regarding payment status, and request adjustments to correct billing or payment discrepancies.
• Reviewing customer billing and payment owed documents, accepting payments, and issuing receipts for various transactions including City taxes, license and emergency medical fees, parking citations, water and sewer bills, and related fines.
• Accessing appropriate screens on computerized cashier equipment to record and code payments by type of transaction and update and credit customer account records.
• Reconciling and balancing cash, checks, and credit card payments with billing and payment transaction documents.
• Referring clients to appropriate City departments or departmental divisions to obtain information and resolve non-payment related matters.
• Performing other related duties as required.

Location: City of Chicago Payment Center Locations

• 4770 S. Kedzie
• 4445 N. Pulaski
• 2006 E. 95th Street
• 121 N. LaSalle St., Room 107-A
• 400 W. Superior, 1st Floor

You may be assigned to work at any location above; must be able to work all sites listed. Shift: Monday-Friday Hours: 9:00 a.m. to 5:00 p.m. (Shift may vary due to the needs of the operation) This position is in the Career Service.

Qualifications: Two (2) years of experience in customer service, cashiering or clerical work experience. OR Graduation from an accredited college or university with an Associate's degree, plus one (1) year of customer service, cashiering or clerical work experience.