Senior Technical Lead - SmartCOMM, OpenText xPression & Content Server

Senior Technical Lead – SmartCOMM, OpenText xPression & Content Server

Position Description
CGI is seeking an experienced Senior Technical Lead with strong hands-on expertise in SmartCOMM, OpenText xPression, and OpenText Content Server to support business-critical enterprise document generation and content management applications.

The ideal candidate will combine technical expertise, application ownership, client engagement, and business development capabilities. The role requires an individual who can independently resolve complex technical challenges, confidently engage with business stakeholders, contribute to proposals and presentations, and identify opportunities for business growth.

A hands-on technical leader with a business-oriented mindset who can own critical applications, confidently engage clients, articulate solutions, contribute to winning proposals, and actively support CGI's business growth while ensuring operational excellence.

Location can be near any CGI office in the US

Your future duties and responsibilities
• Application Development & Support: Develop, maintain, enhance, and troubleshoot SmartCOMM and xPression solutions, including templates, data mappings, business rules, and integrations.
• OpenText Content Server: Support content management applications, including document storage, retrieval, access management, upgrades, and integrations.
• Release Management: Own end-to-end application releases, including planning, change approvals, deployments, rollback procedures, and post-release validation.
• Production Support: Resolve incidents, perform root cause analysis, address performance issues, and ensure application stability and business continuity.
• Technical Leadership: Independently resolve complex issues, provide technical guidance, and coordinate onshore/offshore development and support teams.
• Client & Business Engagement: Confidently interact with business and technology stakeholders, understand business challenges, present technical solutions, and build trusted client relationships.
• Proposals & Business Growth: Contribute to RFP responses, technical proposals, solution presentations, effort estimations, and identification of new business opportunities within existing and prospective client accounts.
• Solution Development: Translate business requirements into practical technical solutions and recommend modernization, automation, and process improvements.
• Knowledge Management: Maintain technical documentation, deployment procedures, and knowledge transfer materials.

Required qualifications to be successful in this role
• 8+ years of experience in enterprise application development, maintenance, and technical leadership.
• Strong hands-on expertise in SmartCOMM and OpenText xPression, including development, enhancements, troubleshooting, and production support.
• Experience with OpenText Content Server / Content Suite or comparable enterprise content management platforms.
• Proven experience in application release management, production support, and enterprise integrations involving XML, SQL, and REST APIs.
• Strong client-facing communication and presentation skills, with the ability to confidently engage business and technical stakeholders.
• Ability to develop technical proposals, contribute to RFP responses, prepare solution presentations, and support business development initiatives.
• Strong analytical, problem-solving, leadership, and stakeholder management capabilities.
• Ability to independently manage technical deliverables and coordinate distributed teams.

Preferred Qualifications
• Experience in the insurance or financial services industry.
• Familiarity with Guidewire PolicyCenter, ClaimCenter, or similar enterprise applications.
• Experience with SmartCOMM cloud, OpenText upgrades, Azure integrations, and application modernization.
• Exposure to presales, solution consulting, opportunity identification, and account growth initiatives.

Education: Bachelors degree in computer science or relevant field.

Other Information:   
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $82,600.00 $192,800.00.

CGI's benefits are offered to eligible professionals on their first day of employment to include:  
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation, holidays, and sick time
. Paid parental leave
. Learning opportunities and tuition assistance
. Wellness and Well being programs

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Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at View email address on clients.njoyn.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.