Service Desk Analyst

Insight Global is looking for a Help Desk Technician to support one of our top clients at Parker Hannifin. This individual will be responsible for providing end-user technical support in a fast-paced enterprise environment. Approximately 80% of the role will focus on ticket-based support, while the remaining 20% will involve hands-on deskside support.
Daily responsibilities include troubleshooting hardware and software issues, managing tickets through ServiceNow, assisting with machine imaging, onboarding new hires, installing and configuring software, and supporting Active Directory-related requests. This person will work standard business hours (8:00 AM - 5:00 PM) and play a key role in ensuring a smooth IT experience for internal employees. This role is roughly 20hr

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Required Skills & Experience
• 1-3 years of Help Desk or IT Support experience
• Experience handling Tier 1 and Tier 2 support tickets
• Strong ticketing experience (ServiceNow preferred)
• Active Directory experience (user management, password resets, access provisioning)
• Experience with machine imaging and device setup
• Experience onboarding u and installing software
• Ability to handle 5-8 tickets per day
• Strong communication and customer service skills


Nice to Have Skills & Experience
• Bachelor's degree
• Additional hands-on Active Directory experience
• 6+ months of enterprise IT support experience


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.