Service Representative on-site (Part-Time) - Port St Lucie, FL

Job Summary Serve as the dedicated on-site customer service representative for a major account group, providing daily support on the customer's premises. This position is contractually required and specified in the Request for Proposal (RFP). Essential Functions Customer Support: Resolve claims and enrollment issues; provide benefits education tailored to account needs Stakeholder Communication: Inform Marketing & Sales of service issues and renewal risks; coordinate with Account Coordinator on timely resolution of policies, procedures, and mandates Relationship Management: Build and maintain professional relationships with group administrators and employees Reporting & Analysis: Develop tracking systems and reports to measure satisfaction and identify improvement opportunities Enrollment Support: Conduct Open Enrollment meetings and create educational materials (newsletters, benefits guides) Compliance: Attend mandatory training and meetings; perform additional duties as assigned Required Qualifications Experience 3–5 years in service, sales, or marketing (healthcare preferred) Demonstrated expertise in health insurance benefits, claims processing, and BCBSF procedures Proficiency with relevant systems Education High school diploma or GED Preferred Qualifications Group health program administration or servicing experience Knowledge of BCBSF's managed care delivery functions Presentation and facilitation skills Bilingual capability Local residency; willingness to travel to Jacksonville office as needed General Physical Demands Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally. Pay Hourly Pay Range: $24 - $38 Typical Hourly Pay Range: $24 - $30 Employee Benefits Medical, dental, vision, life and global travel health insurance; Income protection benefits: life insurance, short- and long-term disability programs; Leave programs to support personal circumstances; Retirement Savings Plan including employer match; Paid time off, volunteer time off, 10 holidays and 2 well-being days; Additional voluntary benefits available; and A comprehensive wellness program EEO Statement We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment. #J-18808-Ljbffr GuideWell Mutual Holding Corporation