Care Navigator

Blackbird Health is clinician‑founded, owned, and operated by dedicated professionals. We believe that providing the best care for children starts with building the best possible team. We deliver virtual and in‑person mental health services across Pennsylvania, Virginia, and New Jersey—and we’re growing into new markets in 2026. Position Summary Blackbird Health’s Care Navigators are an essential part of our integrated and collaborative care team. This is not just an administrative role; once a new patient or family has begun care, you serve as a constant source of support and operate as the ultimate owner of their experience – answering questions, providing education, ushering onto next steps, and ensuring each patient is well cared for. What Makes You, You People‑Focused: Passion for providing high‑quality, human‑centered service, with a knack for building rapport and ensuring others feel supported and understood. A Natural Problem‑Solver: Proactive and resourceful, able to anticipate needs and solve complex issues with an eye toward improving processes and experiences for the future. Detail‑Oriented: Meticulous approach to administrative tasks from scheduling and documentation to tracking and managing communications, ensuring nothing falls through the cracks. Tech‑Savvy: Proficient with technology and able to quickly learn new platforms like our EHR and scheduling tools. Comfortable navigating phone systems, text messaging, and email to provide transparent and timely communication. Collaborative & Independent: Thrives in a team environment—excited to pitch in and support peers—and can also work independently, doing the right thing and operating with an ownership mindset. Responsibilities & Impact Deliver a Seamless Patient Experience: Main point of contact for established patients, fielding inbound calls, messages, and emails with exceptional responsiveness, empathy, and professionalism. Answer questions, track down information, and ensure families feel heard and supported with transparency and follow‑up. Navigate the Care Journey: Guide patients and families through our care model, including scheduling and confirming appointments for initial evaluations and ongoing therapy/medication checks. Manage a specific group of providers, becoming familiar with their practices to ensure timely access to care; own critical administrative tasks such as managing provider orders, screenings, and scheduling. In‑Office Support: Help maintain a welcoming and professional in‑office environment—support patients and providers in person, manage mail, restock supplies, open/close the office, and ensure our physical spaces support a great experience. Uphold Privacy & Compliance: Serve as a guardian of patient privacy, adhering to strict confidentiality and data protection standards, including HIPAA regulations and complex family consent laws, to ensure all sensitive information is handled securely and ethically. This position is onsite, 5 days a week. Benefits 401(k) with company match Employer‑paid life insurance coverage Generous paid time off Opportunities for career growth Diverse and experienced leadership team; supportive work culture Salary Range $23 – $26 USD EEO Statement Blackbird is committed to cultivating and preserving a culture of inclusion and belonging. We welcome the unique contributions that you can bring in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs. Blackbird provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type. If you need a reasonable accommodation during the application or interview process, please contact us at View email address on click.appcast.io. #J-18808-Ljbffr