Digital Product Lead

Digital Product Lead

The primary purpose of this position is to provide excellent digital banking user experience for our members. The Digital Product Lead will collaborate with internal stakeholders and partners to perform tasks including but not limited to: tackling complex technical updates to optimize the digital banking experience and implementing the latest digital technology solutions in the current market.

Essential functions and supporting duties include:

• Lead the development and implementation of new online services, coordinating effectively with other departments and vendors to ensure seamless integration and staff readiness.
• Evaluate usage reports and provide recommendations for enhancing online services based on consumer behavior and industry trends.
• Maintain and update staff and member online banking, business banking, and mobile banking products/services knowledge base articles.
• Plan, coordinate, and document the progress of mobile and home banking systems, evaluating their effectiveness and proposing necessary changes.
• Collaborate with other departments to ensure quality and timely support for users of online services, addressing any technical issues promptly.
• Provide technical escalation guidance and troubleshooting assistance to staff regarding online banking, business banking, and mobile banking products/services.
• Compile statistics, prepare reports, and document service usage levels and performance metrics for various online platforms.
• Record and report all findings to internal stakeholders and partners during the testing and go live process.
• Gather and document product requirements from stakeholders and partners for new digital product implementations.
• Troubleshoot and resolve digital banking outages and member reported issues.
• Perform other duties as assigned.

Qualifications and requirements include:

Required Education: Four-year high school diploma or equivalent.

Preferred Education: Education up to the equivalent of an associate degree in business or information systems/computer science.

Required Experience: 1-3 years similar and/or related experience.

Preferred Experience: 2 years in a financial institution environment. Knowledge of core host system (currently Symitar).

Required Knowledge: Knowledge of financial operational procedures. Strong working knowledge of current Internet technologies.

Skills and Abilities:

• Ability to adhere to BayPort Credit Union's Core Values: Integrity, Be Bold, Compassion, Diversity, Innovation, It's On Me, and One Team.
• Ability to operate a PC, proficiency using Windows, MS Office Suite, and PC platforms, and other job-related office equipment.
• Strong customer service skills to include telephone skills, well-organized and attentive to detail.
• Ability to maintain knowledge of department changes, processes, and procedures.

This job description is not an all-inclusive list of the responsibilities, skills, working conditions or essential functions of this job. Management reserves the right to modify, add or remove essential functions as business needs warrant.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and reserve the right to perform pre-employment substance abuse testing.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.