EEM: Events and Experience Manager

Mission, Outcomes, Competencies, Requirements To bring Hospitality‑Led Growth to life by owning the end‑to‑end experience of every Jucebox Partners event. The role is the partner‑facing operationalization of how Jucebox develops Virtual Retirement Professionals into Top 1%‑Producers: the dreamweaver who translates the experience vision into reality, architects the atmosphere of every gathering, and curates the individualized moments that make attendees brag, work hard to earn attendance, and never imagine working with another brokerage partner. The role is the swan: serene and beautiful above, paddling furiously below. It is also the most presence‑led role in the company. The Events and Experience Manager has best‑in‑class personal presence. Not just nice or warm: the kind of presence that elevates a room the moment you walk into it. Energy, poise, and warmth are how you communicate, how you move, and how you serve. Your presence is infectious and inspiring; people look forward to being around you. Attendees walk away saying things like “I love them,” “they’re so great,” “they’re wonderful,” because that is what your presence makes them feel. This is non‑negotiable. Hospitality is a personality‑led craft, and your personality is the product. A software engineer can be brilliant and reserved. The right person for this role cannot. You bring presence every day, every event, every interaction. You set the tone of every room you enter, and you raise the bar for everyone else’s experience by raising your own. Outcomes (OKRs) Develop comprehensive knowledge of the Jucebox Brand, Partner Growth Program, and Event Portfolio Transition operational ownership of the Grove from the prior owner Build the Event Hospitality Playbook (the Dreamweaver System) Maintain tier distinction across the Partner Growth Program Event Portfolio Own event communications across all channels Partner with the Finance Manager on event budget, expense tracking, and post‑event P&L Develop ongoing top‑producer hospitality touchpoints (year‑round) and emerging event revenue strategy Develop comprehensive knowledge of the Jucebox Brand, Partner Growth Program, and Event Portfolio Competencies Best‑in‑class personal presence – You have the kind of presence that elevates a room the moment you walk into it. Energy, poise, warmth, infectious magnetism. Attendees walk away saying “I love them,” “they’re so great,” “they’re wonderful,” because that’s what your presence makes them feel. Hospitality is a personality‑led craft and your personality is the product. Hospitality‑led operator – You think in moments, not just logistics. You can build the SOP, the run‑of‑show, and the post‑event report on time, and you can curate the moments between the moments: the personal touch, the speed of service, the unscalable, unreasonable hospitality. Hungry learner of the craft – You already follow chefs, hoteliers, restaurateurs, and event producers as a hobby. You have a list of dream hotels and favorite restaurants and you can articulate why. When handed a book on the craft, you make time, take notes, and come back with implementation ideas. Thrives in chaos – Even when systems are dialed in, residual chaos is part of the work. The right person craves it, not just tolerates it; they are at their best when navigating it. Luxury awareness with cost discipline – The mindset is luxury or high‑end experience; the execution is cost‑effective. Not luxury at any cost, but quality moments delivered through disciplined budget stewardship. Strong communicator across channels – You write and calibrate voice for email, SMS, social, internal Slack, and in‑person experience signage. You also handle live response: when an attendee texts back during an event, you are the responsive concierge. Efficiency driver – Often referred to by others as a “problem solver,” “fixer,” and someone who “likes efficiency.” Optimization is life – Well organized and detail oriented, often having a “certain way” they think many things should be done. Attention to detail – Does not let important details slip through the cracks or derail a project. High standards – Expects personal performance and team performance to be nothing short of the best. Follow‑through on commitments – Lives up to verbal and written agreements with an understanding of the high level of responsibility the position holds. Teamwork – Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship. Flexibility/adaptability – Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change. Requirements 3 to 5 years in hospitality, event management, or client experience. Boutique hotels, restaurant private events, luxury brand events, or premium club experience all map well. Local Nashville. This is an in‑office, presence‑led, in‑person role. Travel appetite. The role starts local and scales over time to domestic and eventually international event scouting and production. Strong desire to travel for hospitality is part of the hire criteria. Tool fluency. Google Workspace, Slack, project management software, and willingness to learn role‑specific tools fast. Books and content as a habit, not as homework. The right candidate already reads in the craft. Details Location: In‑office, Nashville, TN Schedule: Full‑time, 40 hrs/week Benefits: Health benefits, PTO starting at 2 weeks, paid baby leave 2 weeks, paid holidays Travel: Local Nashville to start; scales to domestic and eventually international as the event footprint grows Reports to: Chief Operations Officer #J-18808-Ljbffr Nhh