OPERATIONS ANALYST II

Requisition No: 874947 Agency: Department of Health Working Title: OPERATIONS ANALYST II - 64035337 Division: Disease Control and Health Protection, Division Director’s Office It is a full-time, in-office position only Anticipated Vacancy Your Specific Responsibilities The incumbent will be an enrollment specialist and handle shipping issues for the Vaccines for Children (VFC) Program. The VFC Program distributes over $200 million of vaccines to over 1,600 public and private healthcare providers in the state of Florida. The Operations Analyst II in this position interacts with many of these healthcare providers by telephone and correspondence daily. The incumbent will be required to have a broad knowledge of vaccine administration, availability, appropriate use and departmental distribution policies in order to be able to research and answer provider questions and concerns. The incumbent investigates, assesses, analyzes and makes recommendations to resolve operational issues and problems related to the processing of vaccine replacement at over 1,600 VFC provider offices in Florida. This includes processing orders, updating provider profiles, and other programmatic, administrative, and operational issues. The incumbent must balance judgement and departmental policies in assessing provider vaccine inventory levels, thereby ensuring that providers have enough vaccine on hand at various times of the year while preventing wastage through overstocking. The incumbent acts as the principal point of contact with McKesson Specialty and Merck Pharmaceuticals. The incumbent develops and implements the statewide policies and procedures for the enrollment, re-enrollment, and disenrollment of VFC healthcare providers in Florida. This includes scheduling enrollment orientation site review visits with the Bureau's 12 regional field staff. The incumbent provides vaccine replacement orders from the over 1,600 VFC healthcare providers and processes monthly vaccine spreadsheets from Mckesson Specialty regarding the creation, cancellation, and correction to vaccine returns. Provides back-up support to the Florida SHOTS Call Center Customer Service Agents by taking calls coming into the call center. Required Knowledge, Skills, and Abilities Knowledge of basic management principles and practices Skilled in organizing data into logical format for presentation in reports, documents and other written materials Ability to conduct fact finding Ability to use solving techniques Skilled in planning, organizing and coordinating work assignments Ability to establish and maintain effective working relationships with others Ability to communicate effectively Experience with Microsoft Office (Word, Excel, Outlook) Qualifications Minimum : Must be physically present in the office to effectively perform job duties and responsibilities. Preferred : One year of data entry experience One year working within the medical field Where You Will Work Our office is located in the Southwood area of Tallahassee in the Capital Circle Office Complex. This is a fully on-site position based in Tallahassee. Employees are required to work from our Tallahassee office five days per week with no regular telework or remote option. The Benefits of Working for the State of Florida Annual and Sick Leave benefits Nine paid holidays and one Personal Holiday each year State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options Retirement plan options, including employer contributions The successful candidate will be required to complete the Form I‑9 and that information will be verified using the E‑Verify system. E‑Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. The position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days. All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug‑Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug‑Free Workplace Act. Veterans’ Preference. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. #J-18808-Ljbffr State of Florida- Department of Health