Product Support Subject Matter Expert

Title: Product Support Subject Matter ExpertLCAT: Operations Research Analyst SME Level 3Location: Arlington, VAWork Arrangement: Hybrid with possible Remote OptionClearance Requirement: Active Secret ClearanceEducation: BA/BS in Business, Logistics, Operations Research, Computer Science, Mathematics, Statistics, Physics, Engineering, or related fieldAbout UsParadigm Max Q is redefining defense industry support. Founded in 2023, we combine elite talent, disciplined execution, and innovative thinking to deliver measurable results that improve readiness and reduce costs for the government and warfighter. As a rapidly growing SDVOSB, we are committed to operational excellence, accountability, and building a high-performing organization that delivers exceptional results for our customers. Our mission is to deliver measurable results that strengthen national defense and empower those who serve.Job SummaryThis position provides expert-level analytical, technical, and programmatic support for the development, assessment, and execution of product support and sustainment strategies for complex defense systems. The successful candidate will combine strong defense product-support knowledge with analytical ability, sound judgment, and the interpersonal skills necessary to work effectively across government, military, industry, and contractor organizations. The position requires the ability to analyze complex problems, translate technical and sustainment information into clear recommendations, develop executable solutions, and support decisions that improve system readiness, affordability, supportability, and lifecycle performance.The SME will work across Integrated Product Teams (IPTs) to ensure systems are affordable, supportable, and mission-ready throughout the lifecycle, with a focus on performance-based logistics, readiness, and cost optimization.Required QualificationsApplies technical, scientific, mathematics, and statistical methodologies to the study and analysis of technological and operations problems in relation to technical, engineering, and scientific development of processes, systems, and equipment. Uses analytical techniques to design procedures for and execute process improvements, experiments, tests, and evaluations of weapons systems or equipment.Minimum 15 years' experience with four of the past five years in a relevant fieldDemonstrate ability to perform strategic and expert-level independenceDemonstrate exceptional or unique expertise and lead complex, high-impact effortsDevelop and implement Product Support StrategiesAnalyze system performance and corrective action across the life cycle, identifying sustainment risks and cost driversSupport provisioning, sparing analyses, and supply chain optimizationAnalyze failure data, trends, and root causes to improve system performanceRecommend corrective actions to enhance reliability, availability, and maintainabilityUtilize logistics and sustainment data systems to track key performance metrics (e.g., Ao, MTBF, MTTR)Develop dashboards, reports, and briefings for leadership and government stakeholdersSupport data-driven decision-making for sustainment improvementsInterface with government customers, OEMs, and subcontractorsSupport program reviews, audits, and milestone eventsProvide subject matter expertise in sustainment and logistics during planning and execution phasesSupport audits and assessments related to sustainment, logistics, and CUI handlingMaintain documentation in accordance with contractual and regulatory standards Required QualificationsPreferred Qualifications/SkillsExperience supporting major aviation defense acquisition programsDirect experience supporting F-35Experience supporting NAVAIR, NAVSUP, Air Staff, USAF MAJCOM headquarters, Program Executive Offices, or F-35 JPOWhat Success Looks LikeThe successful candidate will demonstrate subject matter expertise in support in planning, analyzing, and executing product support and sustainment strategies for complex defense systems, including 5th generation platforms such as the F-35. Additionally, demonstrate work across Integrated Product Teams to ensure systems are affordable, supportable, and mission-ready throughout the life cycle, with a focus on performance-based logistics, readiness, and cost optimization.Benefits StatementParadigm Max Q provides eligible employees with a comprehensive benefits package that includes medical, dental, and vision insurance; life insurance; short-term and long-term disability coverage; a 401(k)-retirement plan; paid time off (PTO) for vacation; and company-paid holidays. The benefits package also includes reimbursement for a Planet Fitness Black Card membership.EEO StatementWe are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability, veteran status, or any other characteristics protected by applicable law.Salary Range (DMV Market)$120K-$190K annuallyLocation-Based CompensationCompensation is determined based on the employee's primary work location, applicable labor market, experience, education, certifications, security clearance, and other job-related factors. Candidates working outside the DMV may receive a different salary range consistent with local market conditions and applicable law.