Care Coordinator - Hospital Transitions

Heritage Behavioral Health Center - Decatur, IL
Full-Time | Monday-Friday, 8:00 AM-5:00 PM | Every Other Friday Paid Off

• High School Diploma/GED + 5 years' experience: $23.00/hour + every other Friday paid off (wellness day)
• Bachelor's Degree: $25.00/hour + every other Friday paid off (wellness day)
  Salary is based on education, experience, and licensure or certification.

Heritage Behavioral Health Center is searching for passionate, mission-driven professionals to join our team as a Hospital Liaison !

Heritage Behavioral Health Center is a Certified Community Behavioral Health Clinic (CCBHC) providing mental health and substance use services across multiple counties in Central Illinois. We believe that every staff member impacts client care , no matter their role. Our team-centered culture, strong support systems, and wellness-focused schedules make Heritage a meaningful place to build your career.

• Every other Friday off - paid wellness day
• Competitive salaries aligned with state and national benchmarks
• Loan Forgiveness eligibility through NHSC
• A supportive, mission-focused team that values work-life balance
• A workplace where staff are truly our greatest asset

The Care Coordinator - Hospital Transition is responsible for connecting individuals discharging from hospitals, including state-operated psychiatric hospitals, to outpatient services. This role ensures continuity of care through pre-discharge planning, follow-up, and coordination of services for both new and existing clients. A key focus of this position is developing and maintaining strong professional relationships with hospital staff throughout Illinois - primarily through phone, email, and virtual communication - to facilitate smooth transitions and positive outcomes for clients.

• Serve as the primary point of contact between hospitals and Heritage
• Coordinate pre-discharge planning to ensure needed supports are arranged
• Conduct post-discharge follow-up with clients to support engagement and remove barriers
• Complete IATPs prior to discharge to ensure immediate access to care
• Build and maintain professional relationships with hospital teams across Illinois
• Collaborate with internal clinical and case management teams
• Document assessments, coordination activities, and outcomes efficiently and accurately
• Attend multidisciplinary and care planning meetings
• Identify gaps in hospital-to-community transitions and recommend improvements
• Maintain knowledge of hospital procedures, community resources, and regulatory requirements
• Perform additional duties as assigned to support agency mission

• Strong understanding of hospital discharge processes and behavioral health systems
• Ability to quickly build rapport with clients, families, and hospital partners
• Excellent care coordination, problem-solving, and time-management capabilities
• Effective communication and collaboration skills
• Cultural competence in working with diverse groups and individuals with complex needs
• Comfort with statewide travel across hospital settings
• Ability to lift 10 pounds

• High School Diploma or GED + 5 years of supervised mental health or social service experience required
• Bachelor's degree in social work, psychology, education, or human services preferred
• Minimum 21 years of age
• Valid driver's license, reliable transportation, and proof of automobile insurance

Generous Time Off

• Vacation, sick, personal, and holiday leave

Wellness Benefits

• Every other Friday off (paid wellness day)
• Employee Assistance Program (EAP)
• Fitness reimbursement

Insurance

• Health, dental, and vision
• Flexible spending accounts (healthcare and dependent care)
• Additional life insurance
• Substantial employer contribution toward health insurance premiums

Retirement

• 401(k) and Roth options

Professional Growth

• Tuition assistance
• Continuing education opportunities

Loan Forgiveness

• Eligible through the National Health Service Corps (NHSC)