Front of House Team Member
Chick-fil-A
Front of House Team Member Chick-fil-A Springfield
To create moments of genuine hospitality by delivering fast, accurate, and friendly service that delights guests and builds lasting community impact.
Deliver remarkable hospitality
95%+ positive guest survey scores on friendliness and courtesy.
Greet guests within 5 seconds and maintain high relational energy throughout interactions.
Ensure fast and accurate service
Achieve drive-thru and front counter service goals (e.g., under 5 minutes total time).
Maintain 100% order accuracy during assigned shifts.
Uphold clean and inviting guest areas
Dining room, bathrooms, and counter areas are consistently clean, stocked, and welcoming.
Successfully execute table touchpoints and guest recovery moments when needed.
Support team culture and guest flow
Actively communicate with leaders and teammates to adapt to changing guest volume.
Assist in cross-functional coverage (POS, iPOS, Drive-Thru, Hospitality, Expo).
Contribute to a fun and uplifting environment
Celebrate team wins, encourage teammates, and engage with joyeven during pressure.
Hospitality mindset: Genuinely enjoys people and knows how to make them feel seen.
Communication: Speaks clearly, listens attentively, and adapts tone based on guest needs
Energy and presence: Brings upbeat energy that enhances the pace and tone of service.
Resilience: Able to recover quickly from stressful interactions or errors.
Think others first: Looks for ways to bless and serve guests beyond expectations.
Expect the best: Maintains a positive, solutions-focused mindset during high-volume moments.
Respond with courage: Steps into awkward or challenging guest moments with grace and assertiveness
Health insurance
Flexible schedule
401(k)
Employee discount
Paid training
Dental insurance
Vision insurance
Life insurance
Chick-fil-AVacancy posted 3 days ago
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