Workforce Specialist I/II

Position Overview

Under the general supervision of a Workforce Supervisor, Workforce Program Coordinator, Workforce Manager, or higher level administrator, provides essential functions by participating in providing federally mandated employment and training services to customers of Montgomery County Department of Workforce Development, to inform program applicants and/or participants of available employment services, provides employment programs and services to career seekers, provides counseling services for hard to place applicants. Refers program applicants and participants to training & employment programs.

Summary of Job Duties

Provides information of federal and state programs for citizens seeking career & skill development opportunities; registers new applicants and/or updates previous applications for program participation; interviews, evaluates and classifies applicants; determines eligibility and suitability of citizens for requested employment upon completion of skill training based on defined criteria; selects & refers qualified applicants to recruiters, appropriate training programs and/or special programs and services; solicits, receives and processes employer requests for federal employment funding in person, by phone or mail; communicates with employers to evaluate proposed application for completeness and accuracy; application of federal funding for new hires or incumbents; refers employers for additional Workforce services; operates computer terminal and/or personal computer to enter, update and/or retrieve data (e.g., applicant information, Individual Training accounts (i.e. ITAs), referrals and performs follow-up activity on employers' execution of training plans by individual; checklist information to specify occupations, job orders).

Contacts employers and related employer groups to ascertain labor requirements and secures job orders; facilitates skills assessments, participates in interviewing candidates, conducts background checks); services employer job orders (e.g., searches files, selects and refers qualified applicants according to employer specifications; performs follow-up activity on all referrals); maintains, updates and/or purges applicants job order files; prepares reports and correspondence; administers and scores tests as assigned.

Processes job orders; refers qualified applicants for job openings based on defined criteria; responds to inquiries from public; attends meetings and trainings; participates in conducting group application process; assists public in use of self-services computer terminals to provide data (e.g., labor market information, self-registration) to customers.

If assigned to the Seek Work Opportunity Program (SWOP), this position also performs the following duties:

Performs customer service in person, phone, and mail/email for CSEA obligers. Assists customers in need of Workforce Development services. Ensure registration in various systems, including CFIS and Ohiomeansjobs.com. Conducts scheduled appointments with customers which includes orientation, screening, consultation, career planning/preparation, skills assessment, resume development, and follow up. Refers qualified candidates as requested or noted, per resume skill set, to open job opportunity, appropriate training program(s), special programs and/or services. Coaches/counsels, refers job seekers in various employment related skills including resume writing, job search tactics, completing applications and interviewing skills. Develops awareness of the skills, knowledge, and abilities of applicants for employment. Conducts, evaluates needs assessments, and implements resulting action plans. Prepares reports and correspondence.

Provide oral and written communication to participants, CSEA partners, and management. Uses personal computer and various computer software (i.e. MS Office) to enter, update and/or retrieve data. Strong attention to detail and organizational skills. Ability to stay focused on various assigned tasks.

Minimum Qualifications and Requirements

Workforce Specialist I

B.A. or B.S. in Human Resources, Human Services, Public Administration, Social Services, Liberal Arts, Business or related field or Associates in Human Resources, Human Services, Public Administration, Social Services, Liberal Arts, Business or related field plus a minimum of two (2) years of related experience; or four (4) years minimum of experience in related Workforce Development field in any of the following: recruitment, eligibility determination, job coaching, workforce planning, business development, project management or related field; OR alternative, equivalent evidence of the minimum class requirements.

Workforce Specialist II

M.A. or M.S. in Human Resources, Human Services, Public Administration, Social Services, Liberal Arts, Business or related field plus a minimum of 1 year of directly related experience; OR B.A. or B.S. in Human Resources, Human Services, Public Administration, Social Services, Liberal Arts, Business or related field plus a minimum of 2 years of directly related experience OR Associates in Human Resources, Human Services, Public Administration, Social Services, Liberal Arts, Business or directly related field plus a minimum of 4 years of related experience; OR 6 years minimum of experience in related Workforce Development field in any of the following: recruitment, eligibility determination, job coaching, workforce planning, business development, project management or related field; OR alternative, equivalent evidence of the minimum class requirements.

Supplemental Information

Driving Requirement :

Must maintain a current, valid driver's license with an acceptable driving record and proof of insurance.

Training and Development:

Behavioral-Based Interview Certification