Assistant General Manager

At Hampton by Hilton, we pride ourselves on delivering a warm, reliable, and comfortable stay for every guest. Our team is friendly, hardworking, and committed to creating an exceptional hospitality experience. We’re looking for an energetic and service‑driven Assistant General Manager to help lead our hotel and support our team in delivering the Hamptonality our guests love. Position Overview The Assistant General Manager plays a key leadership role in daily hotel operations. This position supports the General Manager in overseeing all departments, ensuring guest satisfaction, maintaining brand standards, and driving overall hotel performance. The ideal candidate is hands‑on, organized, and passionate about hospitality. Key Responsibilities Assist the General Manager in daily hotel operations, including front desk, housekeeping, breakfast, and maintenance Lead, train, and motivate team members to deliver exceptional guest service Ensure compliance with Hilton brand standards, policies, and procedures Support hiring, onboarding, scheduling, and performance management Monitor guest feedback and resolve issues promptly and professionally Assist with financial responsibilities such as budgeting, forecasting, and cost control Maintain a clean, safe, and welcoming environment for guests and staff Step in to lead the property in the General Manager’s absence Qualifications Previous hotel supervisory or management experience required (Hampton/Hilton experience a plus) Strong leadership and communication skills Ability to multitask and remain calm under pressure Knowledge of hotel operations, brand standards, and guest service best practices Experience with Hilton systems (OnQ, GRO, etc.) preferred Flexible availability, including weekends and holidays What We Offer Competitive pay Performance‑based incentives Health, dental, and vision benefits (if applicable) Paid time off Opportunities for career growth within our hotel group and the Hilton brand How to Apply If you’re passionate about hospitality and ready to take the next step in your career, we’d love to hear from you. Please submit your resume through Indeed or apply in person at the hotel. #J-18808-Ljbffr Ontario Trillium Foundation