Service Center Representative

Department Services Representative

Here at Fairview, we are now seeking a Department Services Representative to join our imaging team at our Lakes Medical Center in Wyoming, MN! This is a casual position that will work as needed by the department. The most needed hours are from 12PM - 8:30PM and 7AM - 3:30PM.

The Department Service Representative provides a positive, professional, knowledgeable and welcoming presence for all aspects of the department. This position provides expert support functions for all aspects of the department including: clerical services, managing patient records, customer interactions, maintaining professional and well equipped facility, scheduling and check in processes, direct customer support via phone, electronic communication, and in person. The imaging assistant understands and incorporates established HIPAA and ROI policies and procedures in all aspects of their accountabilities.

Responsibilities

• Reception and Patient:
• Represents the department in a positive and professional manner
• Performs customer intake duties
• Answers inquiries according to department standards and takes concise and accurate phone messages
• Refers callers and visitors to appropriate individuals
• Schedule and checks in patients
• Communicates written and verbal information in a clear and concise manner
• Protects confidentiality of highly protected health information while working in a highly visible environment
• Orders and maintains office supplies
• Demonstrates the ability to perform multiple, simultaneous tasks in an environment faced with interruptions
• Maintains lobby appearance, customer equipment, and amenities
• Scan orders, reports and other information
• Prepares daily paperwork
• Review schedule and resolve conflicts and/or schedule changes
• Film File Room
• Maintain up to date knowledge and proficiency with all information technology and radiology technologies
• Burn CDs and maintains data on RIS
• Files and retrieves film jackets and digitize analog films
• Complete and organize law cases for release of information
• Organize, maintain and updates the file system
• Complete all computer functions in an efficient and correct manner
• Verify patient identification on cd/ films released
• Follow established policies and procedures for release of patient information
• Requests previous studies for comparison
• Uploads appropriate outside images to PACS
• Accurately perform all information management processes
• Respond to and complete all requests for information within established turnaround times
• Assist with orienting and training of new personnel
• Equipment:
• Demonstrates proper technique in operating and maintaining all necessary equipment; Information Systems, phone systems, CD Burner, and office equipment.
• Identify and actively perform problem solving processes for equipment to ensure all are in working order
• Positively learns and adapts to new technology as it is introduced

Required Qualifications

• 1 year experience in a customer service field

Preferred Qualifications

• Radiology and computer experience and medical terminology
• 3 years experience as a receptionist or scheduler in a health care related field

Benefit Overview

Fairview offers a generous benefits package, including but not limited to medical, dental, vision, PTO/vacation and Safe and Sick Time, tuition reimbursement, retirement and more! Please follow this link for additional information:

Compensation Disclaimer

The posted compensation range corresponds to the minimum and maximum pay rates outlined in your union agreement for the respective job classifications at the time of job posting. An individual's pay rate within this range may be influenced by various factors, including FTE, skills, knowledge, educational background, and qualifying experience as specified in the contract. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status