Automotive Service Advisor - Customer Service Rep

Independent Auto and Diesel Repair in Jamestown, TN is looking to hire a full-time Auto Service Advisor / Service Writer to assist customers, prepare estimates, and schedule services. Do you have a talent for providing great customer service? Are you interested in a career with a state-of-the-art automotive shop? Would you like to enjoy weekends off? If so, please read on! This position earns a competitive wage. We provide great benefits, including medical, dental, vision, paid time off (PTO), and company-provided uniforms. If this sounds like the right customer service opportunity for you, apply today!

ABOUT INDEPENDENT AUTO AND DIESEL REPAIR

We’re a family-owned automotive and diesel repair shop with a cutting-edge facility specifically designed to be safe, efficient, and comfortable. We invest in the latest diagnostic and repair equipment available so we can provide our customers with the highest level of service. Whether a customer needs an electrical system repair, exhaust system replacement, or a major engine overhaul, our skilled technicians can fix it all! We hire good, hardworking people who serve our customers with integrity. Our reputation relies on the dedication of our staff, so we’re committed to ensuring our employees are happy. When you join our team, you won’t only receive excellent insurance benefits, but you’ll also benefit from our close-knit culture: we care about each other, and it shows. We hope you’ll join us! A DAY IN THE LIFE OF AN AUTO SERVICE ADVISOR / SERVICE WRITER As an Auto Service Advisor / Service Writer, your friendly personality shines through in all your interactions! Whether over the phone or in person, you greet each customer graciously and listen carefully as they explain the issues they’re experiencing with their car. Thorough and attentive to detail, you create written estimates complete with a comprehensive plan for urgent car repairs and future service needs. As someone who is honest and persuasive without being pushy, you are effective at converting recommendations into sales. You then add the work order to the database and schedule an appointment, providing the customer with a realistic timeline of when the work will be completed. An excellent communicator, you serve as a liaison between customers and technicians. Luckily, you have access to a computerized point of sales system to seamlessly communicate with our technicians who have computer terminals and tablets on hand. You keep the customer in the loop throughout the repair process, providing updates and contacting them when their car is ready for pickup. You love helping people each day, and you feel great knowing that our customers and technicians value your efforts!

QUALIFICATIONS

2+ years of experience in a service advisor role Excellent customer service skills Do you work well as part of a team? Are you highly organized and attentive to detail? Can you accurately document issues and provide thorough estimates for car repairs? If yes, you might just be perfect for this customer service position! WORK SCHEDULE FOR AN AUTO SERVICE ADVISOR / SERVICE WRITER Hours for our automotive shop are Monday - Friday, 7:30 am - 6 pm. Occasional overtime work may be required.

ARE YOU READY TO JOIN OUR AUTOMOTIVE TEAM?

If you feel that you would be right for this customer service job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Location: 38556 #J-18808-Ljbffr EmergencyMD