Manager of Maintenance, Multi-Family

Manager of Maintenance, Multi-Family

This role is on-site across multiple properties and includes hands-on custodial and maintenance duties alongside managerial responsibilities.

We are a growing non-profit organization based in Cleveland, Ohio that offers its employees a comprehensive benefits package, opportunities to grow within the organization, and the ability to improve the communities we serve.

Position Summary: The Manager of Maintenance, Multi-Family will be responsible for leading and managing the overall maintenance operations of a senior and family multifamily housing portfolio of 500+ units that includes LIHTC (Low-Income Housing Tax Credit), HUD Section 8, HUD 202, NSPIRE (REAC), and other affordable housing programs. This role requires a driven, proactive, and highly skilled professional who will take full ownership of the hands-on maintenance and upkeep of their assigned property, while also supervising and coordinating maintenance staff and operations across multiple properties within the portfolio.

Key responsibilities include performing maintenance tasks, overseeing on-site technicians, managing vendor relationships, and ensuring full compliance with all regulatory standards and physical condition requirements. The ideal candidate will bring extensive experience in affordable housing, demonstrate strong leadership and team management skills, and show a commitment to maintaining high standards of safety, cleanliness, and functionality throughout CHN's portfolio. This position may also involve occasional travel to other multifamily locations in neighboring states on a limited basis. The rate of pay for this position is $65,000-$67,000 per year, commensurate with experience (FLSA Exempt).

Key Responsibilities:

• Complete work orders, custodial, and ensure the proper upkeep, safety, and functionality of assigned building.
• Oversee day-to-day maintenance operations for a portfolio of multifamily affordable housing properties.
• Perform hands-on repairs and maintenance (electrical, plumbing, HVAC, carpentry, appliances, etc.) as needed.
• Support maintenance team members with unit turnovers (make-readies), routine building upkeep and custodial duties across various multifamily sites.
• Ensure timely completion of service requests and work orders of high quality and resident satisfaction.
• Coordinate preventive maintenance programs to extend the life of building systems and equipment.
• Conduct regular inspections of buildings, grounds, and equipment for hazards and ensure safety compliance.
• Collaborate with contractors, vendors, inspectors to schedule repairs, and inspections
• Ensure all building certifications are completed and current for backflow test, sprinkler test, fire extinguishers, boiler certificates and playground equipment.
• Complete a pre walk prior to all LIHTC, NSPIRE and Section 8 inspections to ensure that all units pass inspections
• Perform and coordinate the cleaning out of vacant units to prepare for a unit turn
• With property management determines scope of work to complete unit turns
• Other duties as assigned

Team Leadership

• Supervise, train, and evaluate maintenance staff across the portfolio.
• Schedule and delegate work orders, emergency calls, and project tasks.
• Coordinate on call after hours emergency schedule
• Foster a strong team culture of accountability, professionalism, and resident-centered service.
• Manage inventory of tools, parts, and supplies ensuring availability and proper usage.
• Coordinate with Maintenance Inventory Manager for parts and supplies

Regulatory & Compliance

• Maintain units and building systems in compliance with HUD, NSPIRE, LIHTC, and Section 8 physical standards.
• Prepare units for move-ins, including quality control on make-readies and ensuring units meet all program requirements.
• Assist in preparation for agency inspections (e.g., NSPIRE, MOR, LIHTC, and Section 8) and correct any deficiencies promptly.
• Ensure proper documentation and tracking of work related to compliance and audit standards.

Communication and Coordination:

• Collaborate with property management and stakeholders to schedule and execute maintenance projects.
• Provide regular updates and reports on maintenance activities, issues and progress to management and team members
• Respond to urgent maintenance requests and ensure timely resolution.

Education and/or Work Experience Requirements:

• High School Diploma or equivalent
• Minimum 5 years of combined maintenance and custodial experience with 2 years in a supervisory role. Experience with LIHTC, HUD 202 and or Section 8 properties is required.
• Technical Skills: Proficiency in building systems (HVAC, electrical, plumbing, etc.). Certifications in HVAC, EPA, or related trades are a plus.
• Regulatory Knowledge: Strong understanding of affordable housing program regulations (REAC, NSPIRE, UPCS, HQS, LIHTC compliance).
• Communication: Strong interpersonal and written communication skills. Ability to interact professionally with residents, staff, vendors, and regulatory agencies.
• Technology: Familiarity with maintenance tracking systems, property management software, and mobile work order platforms a plus.
• Licenses/Certifications: Valid driver's license. Certifications in HVAC, EPA 608, CPO, or similar preferred.
• Availability to work flexible hours, including evenings, weekends, and on-call shifts as needed

Other:

• Must have reliable transportation, valid driver's license, current automobile insurance, and acceptable attendance record.

Critical Competencies:

• High level customer service, communication skills, conflict resolution, technical skills and problem solving, teamwork, leadership, self-motivation, team motivation, and results oriented.

Working Conditions and/or Physical Requirements:

• Ability to perform essential job functions consistent with ADA, FMLA, and other standards.
• Regular and punctual attendance consistent with ADA, FMLA, and other standards.

Why Should You Apply?

• You want to be part of an organization where the work you do will have a positive and lasting difference in the community.
• Great benefits.
• Opportunities for on-the-job training and/or professional development.