Cocktail Server

Job Title

POSITION SUMMARY

Responsible to serve alcoholic and non-alcoholic beverages to accommodate guests requests while maintaining legal and casino policies and procedures. In all interactions, the position is responsible for providing STAR Experience to guests and fellow team members a first priority.

DUTIES & RESPONSIBILITIES

Shooting Star Casino team members will always deliver excellent guest service to our guests and fellow co-workers. Our Star Service expectations include being:

• WELCCOMING – Make every person feel invited and accepted
• PROACTIVE – Anticipate Guest needs
• UNIQUE – Create a one-of-a-kind experience at every opportunity
• RESOURCEFUL – Resolve the need
• COMPLETE – Take care and close

Operates Point of Sale system with knowledge and accuracy to ensure proper accounting and casino policies and procedures are followed.

• Operates Point of Sale system to record transactions, collect payment (credit cards, cash, room charges, marketing coupons, etc.) and make change correctly for drinks directly served to guests.
• Ensure proper cash handling techniques and balancing of monies during and at end of shift.
• Accounts for shortages and overages accrued during shift.
• Ensure all sales are entered at time of preparation/order.
• Ensures all beverages are received from bartender; does not self-serve behind bar.

Maintain sanitized procedures according to I.H.S. (Indian Health Services) standards.

• Follows departmental sanitization procedures. Ex. Test strips, towels in sanitized water, ice scoops, etc.
• Maintain table appearance by pre-bussing, checking drink levels, changing ashtrays, removing clutter, and providing napkins.
• Ensures assigned area is stocked and cleaned throughout and at the end of shift.
• Report any unsafe working conditions to immediate Supervisor.

Performs other duties and responsibilities as required or assigned.

• Helps other areas when needed.

EDUCATION & EXPERIENCE

High school diploma or general education degree (GED); or minimum of two months related experience and /or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES & DESIGNATIONS

Must meet the requirements as prescribed by the Tribal-State compact for gaming.

Must be 18 years of age prior to employment to meet statue guidelines.

Must attend Alcohol Awareness and Guest Service training as required.

KNOWLEDGE, SKILLS & ABILITIES

• Positive, engaging personality and professional appearance.
• You should be a skilled multi-tasker with a passion for guest satisfaction.
• Knowledge and skills for use of the Micro (cash register) system.
• Knowledgeable skills on handling difficult and disgruntled guests.
• Ability to follow proper cash handling techniques.
• Ability to remain good rapport with guests.
• Knowledge of promotional programs offered by the casino at any given point of time.
• Skill in basic math functions.
• Ability to develop and maintain positive relationships with internal and external customers.
• Ability to read and interpret documents such as gaming controls and procedure manuals, safety rules, and operation and maintenance instructions.
• Ability to follow procedure and give attention to detail.
• Ability to frequently stand for long periods of time up to 8 hours.
• Ability to frequently walk for long periods of time up to 8 hours.
• Ability to frequently twist.
• Ability to frequently stoop or bend.
• Ability to occasionally squat.
• Ability to Frequently climb stairs.
• Ability to frequently lift 10-25 pounds.
• Ability to push a cart 10-25 pounds.
• Ability to frequently reach above shoulder height.
• Ability to frequently reach shoulder height.
• Ability to frequently reach below shoulder height.

WORKING CONDITIONS

• Work is performed in a bar setting where the noise level varies from moderate to very loud, according to assigned shift and business levels.
• Hazards include, but are not limited to, cuts from broken glass, burns, slipping and tripping.
• Vision abilities required by this position include the ability to adjust focus.
• Continuous exposure to high tobacco smoke.
• Occasional exposure to blood borne pathogens.
• Occasional exposure to dangerous cleaning chemicals.

Note: Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a job. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.