Quality Lead
$120k - $180kSuperDial
We're hiring a Quality Lead to own and scale quality operations across our enterprise deployment and AI production workflows. This role will sit directly within the Deployment organization and focus on building the processes, systems, QA infrastructure, and operational standards that ensure high-quality customer implementations and reliable AI performance at scale.
You will work closely with Deployment Leads, AI Engineering, Product, Operations, and Customer teams to define quality standards, improve operational consistency, identify failure patterns, and drive continuous improvement across enterprise deployments. This role is critical to maintaining deployment excellence as SuperDial scales customer onboarding and production rollouts. This is an ideal role for someone who enjoys building operational rigor, improving systems quality, solving ambiguous process problems, and driving scalable quality initiatives in a fast-moving environment.About the Role
Build Quality Infrastructure for Enterprise Deployments
- Design and improve quality systems that support enterprise customer deployments
- Build scalable QA workflows, review processes, and operational standards
- Partner with Deployment Leads to improve onboarding quality and go-live readiness
- Help create quality infrastructure that enables the deployment organization to scale efficiently
- Establish repeatable quality assurance processes across customer implementations
- Build and maintain dashboards across deployment quality, operational KPIs, AI accuracy, and workflow performance
- Develop reporting infrastructure that provides visibility into quality trends, failure patterns, and operational risks
- Ensure quality consistency, process adherence, and operational transparency
- Create scalable reporting systems for both internal stakeholders and customer-facing teams
- Define and track quality benchmarks across deployments and production operations
- Identify operational inefficiencies and quality gaps across deployments and customer workflows
- Build QA processes, escalation frameworks, and operational improvements that reduce errors and improve consistency
- Partner with Operations and Engineering teams to improve deployment reliability and customer outcomes
- Continuously improve deployment quality, speed, and scalability through process optimization
- Standardize workflows and documentation across deployment operations
- Analyze quality failures and operational issues to identify root causes and long-term solutions
- Build monitoring and quality alerting systems
- Improve workflow reliability and operational performance across deployment operations
- Support troubleshooting, root cause analysis, and continuous improvement initiatives
- Identify trends and proactively implement preventative quality measures
- Work closely with Deployment Ops, AI Engineering, Product, Customer Success, and Operations teams
- Translate operational pain points into scalable quality processes and tooling solutions
- Serve as a bridge between deployment operations and technical implementation teams
- Help align quality standards across customer deployments and internal operations
- 4+ years in Quality Operations, QA, Deployment Operations, Implementation Operations, Technical Operations, or similar roles
- Strong systems-thinking and operational problem-solving skills
- Experience building QA processes, operational workflows, reporting systems, and quality frameworks
- Comfortable working cross-functionally with both technical and non-technical teams
- Highly analytical, detail-oriented, and execution-driven
- Strong ownership mindset with the ability to thrive in fast-moving environments
- Excellent communication and organizational skills
- Experience with SQL, Python, Retool, Airtable, Zendesk, Notion, or workflow automation tools
- Experience building operational QA programs and reporting infrastructure
- Experience in healthcare, RCM, AI operations, or enterprise SaaS
- Familiarity with APIs, integrations, and workflow orchestration
- Experience supporting enterprise customer deployments or implementation operations
- Experience working with AI quality evaluation, annotation, or operational review systems
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Quality Lead in New York, NY vacancy
$18 - $22 per hour
Be home in time for dinner! At The Little Beet, we take pride in serving up fresh, high quality ingredients, and doing things the right way, every day, by a team who truly cares. Our restaurants are fast-paced, supportive, and built around teamwork. We take pride in...QualityHourly payFull timeShift work- ...alternatives to car ownership. Learn more at li.me. We are looking for Lead Mechanics to lead our team of Mechanics and Senior Mechanics... ...operational compliance and safety of all vehicles by completing quality checks prior to their departure from the warehouse for...QualityTemporary workLocal areaShift workAfternoon shift
$28 per hour
...Job Description The Lead Cook is responsible for cooking and preparing food using standard recipes and production guidelines while... ...room serves a weekly changing a la carte menu. High standards for quality and consistency, attention to detail and ability to multitask a...QualityHourly payFull timeImmediate startAfternoon shift- ...fostering growth and innovation in a dynamic environment. As a Lead Technical Program Manager in Consumer and Community Banking’s ,... ...operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery. Job...QualityFull time
$21 - $28 per hour
...individual for a permanent, full-time position focused on leadership in field operations. You will supervise teams to ensure high-quality environmental conservation tasks and foster client relationships while providing training. This position offers competitive pay ranging...QualityHourly payPermanent employmentFull time- ...EMI Services seeks to hire a Site Lead for the USAF ACC Primary Training Range contract at Grand Bay Range in GA to oversee daily operations... ...and site personnel, as well as ensure safe operations and high-quality services. The Site Lead will act as the primary contractor...QualityContract workFor contractors
- ...Overview The FOH Lead is the store manager’s right hand and plays a key role in setting the tone for hospitality and daily operations... ...closing procedures, assisting with training, maintaining product quality, and ensuring smooth flow during busy periods. The FOH Lead...QualityShift work
- ...A leading ed-tech organization seeks a RFP/Proposal Writer to develop high-quality proposals for K-12 contracts. The ideal candidate will manage end-to-end proposal development, ensuring compliance with procurement regulations, and build systems to track bid opportunities...QualityRemote workFlexible hours
$30 - $33 per hour
...Consulting Providing expert temporary talent solutions for the life sciences industry, with a specialised focus on Quality Assurance and Technical Operations Lead Data Manager – Homebased (USA or Canada) – Full Time Our client, a global CRO, is seeking a seasoned Data...QualityFull timeTemporary workRemote work- ...System (ACIS). Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department... ...Qualifications A high school graduate or equivalent preferred. Ability to lead and manage a team. Strong understanding of store operations and...QualityLocal areaImmediate start
- ...healthier communities by connecting people to real food. You lead with confidence, energy, and accountability - helping team members... ...time Coach and support team members to elevate service, food quality, and operational standards Uphold food safety, accuracy,...QualityFull timePart timeLocal areaAll shiftsShift work
- Zonda is seeking a 3D ArchViz Supervisor to lead our production teams responsible for creating high-quality virtual marketing assets for the homebuilding industry. In this role, you'll oversee a team of 40 artists and ensure projects meet high standards while fostering...QualityRemote job
$28.1 - $32.2 per hour
...you will be working alongside the Assistant and Store Manager, leading a talented group of Product Guides and facilitating the guest experience... ...to ensure smooth operations, training of baristas, high-quality drink execution, customer service, cash handling, and cafe...QualityHourly payFull timePart time10 hours per weekFlexible hoursShift workDay shiftAfternoon shift2 days per week$28.1 - $32.2 per hour
...you will be working alongside the Assistant and Store Manager, leading a talented group of Product Guides and facilitating the guest experience... ...to ensure smooth operations. Train baristas, maintain high-quality drink execution, customer service, cash handling, and cafe...QualityHourly payFull timePart time10 hours per weekFlexible hoursShift workDay shiftAfternoon shift2 days per week$17.25 per hour
...Culinary Lead CAVA is a fast-growing culinary brand with over 70 fast-casual restaurants and a packaged goods line dedicated to fresh... ..., and fanaticism. Culinary Leads are responsible for food quality and safety at CAVA. Our ideal Culinary Lead is hardworking, attentive...QualityCasual work- ...reporting to the VP of Customer Support. You will drive programs, tooling, governance, and analytics, leading a team of eight program managers to deliver high-quality service at scale. The role requires 10–12+ years in operations, global experience, and a proven ability...Quality
- ...A leading health institution seeks a Predictive Analytics Analyst to develop predictive models and provide data-driven insights for HR... ...communicating complex results to stakeholders, with the added benefit of a comprehensive package that enhances quality of life. #J-18808-Ljbffr...Quality
- ...JETSET Pilates ® is looking for Studio Leads in New York, NY. The role entails delivering exceptional customer service and assisting clients... ...will excel in customer interaction and contribute to a high-quality fitness experience. Flexibility for morning, evening, and...QualityWeekend workDay shiftAfternoon shift
$140k - $175k
Overview Job Purpose As a Lead QA Analyst, you will work with the users, System or QA Analysts and Development Teams to understand... ...Knowledge and Experience Strong knowledge and understanding of Quality Assurance and how team contributions factor into overall health...QualityFull time$100k - $140k
...Insight Global is seeking an experienced and highly organized Payroll Lead to manage and oversee the payroll operations for our client, a... ...support a growing organization in delivering consistent, high-quality service to our caregivers. Key Responsibilities Payroll...QualityFull time- ...founder’s voice across digital platforms. The role requires strong writing skills, content creation capabilities, and team leadership qualities. You will manage the production of engaging content for LinkedIn and YouTube, and develop a scalable content system that captures...Quality
$185k - $200k
...truly matters. WHAT WE’RE LOOKING FOR We are looking for a Treasury Lead to own and scale key treasury accounting, reporting, and control... ...exceptional attention to detail, accuracy, and documentation quality Excellent written and verbal communication, with the ability to...QualityTemporary workWork at officeWork from homeFlexible hours2 days per week- ...rapidly growing global player, Trafilea is committed to creating high-quality products and services that enhance the customer experience and... ...content and subscription Brand: The BodCon. As a Merchandising Lead , you will drive the growth and profitability of our new...QualityRemote work
$84.83k
...Zeit für Bewerbung)job requisition id: R-014906**Laboratory Team Lead, Johnson Matthey, Inc., Wayne, PA:**Monitor lab operations to... ...help develop and sustain a LEAN environment. Lead and direct the Quality Control processes in accordance with defined KPIs. Prepare ICP calibration...QualityFull timeWork experience placementMonday to Friday$81.42k
...: Regular, Full-time/Exempt Summary of Position The Senior Team Lead, Conference Management provides leadership and operational oversight... ...on time, within scope, and aligned with Conference Catalysts’ quality standards. The Senior Team Lead serves as a key resource for...QualityFull timeRemote workFlexible hours- ...Clarity through chaos : Thrive in 0-to-1, high-intensity environments. Move fast but think clearly, turn confusion into direction, ship quality under pressure. Empathy above all : Obsess over customer problems and think deeply about user needs before making any decision. #J-...QualityImmediate start
$10 - $14.3 per hour
...As a Shift Lead, you’ll help ensure that every shift runs smoothly by supporting the team and delivering a great customer experience... ...vehicle before and after the wash to ensure it meets Whistle’s quality standards. Uphold the “Sparkle Assurance” by checking for missed...QualityShift work$18 - $22 per hour
...customizable bowls, salads and wraps. Position Overview The Shift Lead works directly under the General Manager to help ensure all team... ...items, ensuring they meet NAYA's recipes, portioning, and quality standards. manage Daily shift schedules to ensure the proper...QualityShift work- ...Lighting solutions. The role involves managing design production activities from initial design through client handover, ensuring quality and consistency across projects. Candidates should have a minimum of 5 years experience with Revit and be proficient in AutoCAD and...QualityFull time
$19 per hour
...Guest Experience Team Lead As a Guest Experience Team Lead (GETL) at Impact Kitchen you set the hospitality standard high and are passionate... ...espresso grinders daily and continually monitoring espresso quality Accurately inputting orders through the POS system to ensure...QualityFull timeFlexible hoursShift workWeekend workAfternoon shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Quality Lead. Be the first to apply!
Related searches
- quality assurance quality control engineer New York, NY
- quality equipment New York, NY
- quality rater New York, NY
- vice president of quality New York, NY
- water quality scientist New York, NY
- quality reviewer New York, NY
- aerospace quality New York, NY
- quality management nurse New York, NY
- quality improvement rn New York, NY
- quality evaluator New York, NY

