End User Support Specialist

Description

• Provides on-site technical support and assistance by deploying to CASTLE-NET program field offices for IT infrastructure and end-user device wellness checks.
• Conducts network performance evaluations, checks conference room equipment, supports end-user devices, and ensures compliance with USACE IT policies.
• Assists with IT equipment disposal training and supports onsite personnel with IT issue ticketing.

Requirements

• Requires a Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field, with 4 years of experience in IT and/or field/user support roles.
• Must have strong technical knowledge of hardware, software, and network troubleshooting, and experience with IT equipment setup and maintenance.
• Possesses strong problem-solving, analytical, communication, and interpersonal skills with the ability to manage multiple tasks effectively.
• Must be proficient in remote support tools and ticketing systems and must be willing to travel.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) and familiarity with USACE IT environment and policies is a plus.

Certifications

• CND
• GFACT
• GSEC
• Security+