Host / To Go Specialist

About the Role

As a Host / To-Go Specialist , you will be the first and last point of contact for our guests—whether they’re dining in or picking up an order. This role combines hosting, takeout support, and customer service to ensure guests have a positive and seamless experience.

Key Responsibilities

• Welcome and seat guests with a warm, friendly attitude
• Manage the waitlist, reservations, and guest flow efficiently
• Prepare and package takeout orders accurately and promptly
• Ensure all to-go items, utensils, and sauces are included
• Handle phone calls and assist guests with questions or orders
• Maintain a clean, organized host stand and pickup area
• Communicate with servers, kitchen staff, and managers to ensure smooth service
• Provide excellent customer service during busy periods

Qualifications

• Friendly, professional, and customer-service oriented
• Strong communication and multitasking skills
• Ability to stay organized in a fast-paced environment
• Comfortable using POS systems and taking phone orders (training provided)
• Reliable, punctual, and team-focused
• Previous host, cashier, or customer service experience is a plus — but not required

What We Offer

• Competitive hourly pay + tip opportunities (if applicable)
• Flexible scheduling for full-time or part-time availability
• Opportunities for growth into server or leadership roles
• Employee meals or discounts (if offered)
• Supportive, team-oriented work environment

Schedule

• Day, evening, and weekend shifts available
• Full-time or part-time
• Consistent weekly hours

Equal Opportunity Employer


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