Director, Retail Fulfillment Center Operations

Build Your Career with Ashley Furniture- Where Innovation Meets Comfort Who We Are At Ashley, inspiring the love of home is at the heart of everything we do. As the world's largest manufacturer of home furnishings, we’re more than a business - we’re a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry. If you're ready to grow, you've come to the right place. With a true "Growth Mindset," Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business. If you are a current Ashley employee : Please login to your UKG account and apply using the internal job board. Director, Retail Fulfillment Center Operations Summary The Director of Retail Fulfillment Center Operations is responsible for leading multi-site fulfillment and distribution operations with a focus on operational excellence, inventory accuracy, customer satisfaction, and continuous improvement. This leader oversees warehouse management, order fulfillment, logistics, and workforce development while driving efficiency, scalability, and cost-effective operations. The role partners closely with cross-functional leaders to support business growth, improve service levels, and implement innovative solutions across the fulfillment network. Responsibilities Develop and execute fulfillment center strategies that align with business objectives and support long-term growth. Lead multi-site distribution and fulfillment operations, ensuring consistent performance, efficiency, and service excellence. Establish and monitor key performance indicators (KPIs) to measure operational effectiveness and identify opportunities for improvement. Oversee receiving, warehousing, inventory management, order processing, and shipping operations. Drive productivity improvements through workflow optimization, labor planning, process enhancements, and capacity utilization strategies. Ensure inventory accuracy through disciplined inventory control, cycle counting, and auditing processes. Develop and execute peak season readiness plans, including capacity planning and contingency strategies. Lead, coach, and develop fulfillment center leaders and operational teams to build a high-performance culture. Foster a culture of safety, accountability, employee engagement, and continuous improvement. Manage operating budgets and identify opportunities to improve productivity while controlling costs. Analyze operational and financial performance metrics and provide recommendations to executive leadership. Ensure compliance with safety regulations, company policies, and operational standards. Lead continuous improvement initiatives utilizing Lean, Six Sigma, Kaizen, or other process improvement methodologies. Build and maintain partnerships with vendors, carriers, and third-party logistics providers to optimize performance and cost. Evaluate and implement warehouse management systems (WMS), automation technologies, and process improvements to increase efficiency and scalability. Utilize data analytics and reporting tools to support decision-making and operational performance improvements. Stay informed on industry trends, emerging technologies, and best practices in fulfillment and distribution operations. Qualifications Education Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Operations Management, or a related field required. Master's degree in Business Administration (MBA), Supply Chain Management, or a related field preferred. Lean Six Sigma certification preferred. Experience 10+ years of progressive leadership experience in warehouse, distribution, or fulfillment center operations. 5+ years of experience leading large-scale, multi-site distribution or fulfillment center networks. Proven success managing high-volume operations and delivering measurable improvements in productivity, quality, and customer service. Experience managing large teams in fast-paced distribution, logistics, retail, or e-commerce environments. Strong financial acumen with experience managing operating budgets and P&L performance. Experience implementing warehouse management systems (WMS), automation technologies, and operational process improvements. Demonstrated success leading change management and continuous improvement initiatives. Knowledge of inventory management, transportation, logistics, labor planning, and fulfillment best practices. Strong leadership, communication, analytical, and problem-solving skills. Experience in retail, omnichannel, or e-commerce fulfillment environments preferred. Experience with automation, robotics, advanced material handling systems, or high-growth distribution networks preferred. Ability to travel as needed to support multiple fulfillment center locations. Benefits We Offer Health, Dental, Vision, Employee Assistance Program Paid Time Off; increases with years of service Generous Employee Discount on home furnishings Professional Development Opportunities Tuition Assistance Ashley Wellness Centers (location specific) 401(k) and Profit Sharing Life Insurance Our Core Values Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights. (Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion. Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work. Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities. Culture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level. Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams. Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools. About Interested in learning more about Ashley Furniture’s Community Engagement programs, Environmental Stewardship, or our Core Values, click the links below: Corporate Social Responsibility View Our Corporate Brochure We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises. Notice to Search Firms We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries. Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future. #J-18808-Ljbffr Ashley Furniture Industries