Customer Support Associate

Customer Support Associate Specializing in Yardi Software/End User Support

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are currently seeking a Customer Support Associate specializing in Yardi software/end user support to join our JLL Software and Technology Solutions Customer Experience team.

About JLL Software and Technology Solutions

JLL Technologies is a specialized group within JLL. We deliver unparalleled digital advisory, implementation, and services solutions to organizations globally. We provide best-in-class technologies to bring digital ambitions to life aligning technology, people, and processes. Our goal is to leverage technology to increase the value and liquidity of the world's buildings, while enhancing the productivity and the happiness of those that occupy them.

What This Job Involves

As a Customer Support Associate at JLL, you will be responsible for:

• User Administration: Configure/update/termination of users
• End User/System Support: Support for end user inquiries or issues in our software applications, escalation of support tickets (when applicable) to engineering, management or software vendor, detailed review, analysis, description of end user issues when escalating, support the implementation of new modules and periodic system upgrades
• Data Configuration: Configure new (or remove) assignments in the Yardi system, test new modules and periodic system upgrades, understand data integration flow from / to Yardi and other JLL applications to solve end user issues
• Support Business Reporting Requirements: Create and configure custom account trees/charts of accounts, provide support for our annual SOC I and/or II audits with outside auditors, create and configure custom reports, troubleshoot end user report issues, coordinate with other teams when applicable
• Support JLL Application software: Yardi Voyager 7s, Yardi Retail Manager, Yardi Commercial Café, Yardi Deal Manager, Yardi Forecast Manager / Advanced Budget and Forecast Manager, Yardi Multi Family, Yardi CRM, Yardi Site Manager, other applications as they are onboarded to our team

Sound like the job you're looking for? Before you apply it's also worth knowing what we're looking for:

• A bachelor's degree from an accredited institution REQUIRED
• Finance or Accounting degree is a plus
• (5+) years of relevant/professional experience REQUIRED
• Real Estate Software and/or Real Estate Industry experience preferred
• Yardi software experience preferred

Additional information:

• Remote position
• Individual must be self-starter, organized and able to work with minimal supervision
• We're seeking a self-motivated professional who thrives working independently while also valuing collaboration within our close-knit team environment. The ideal candidate appreciates both autonomy and mutual support, contributing to a culture where team members actively help one another succeed.
• During Training and for first 60 days, required to work 8 US Eastern Business hours
• Once training is completed, it is required to work at a minimum 5 US Eastern Business hours (with remaining hours in the candidate's local time zone)

What you can expect from us:

We succeed together—across the desk and around the globe and believe the best inspires the best, so we invest in supporting each other, learning together, and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being, and providing competitive benefits and pay.

Apply today!