Patient Services Representative

Patient Services Representative

Location: Various locations in and around North Bend and Coos Bay

Position Type/Status: Full-time, with benefits

Travel: Minimal (CB/NB)

Wage: $18.54 to $22.64/hour, non-exempt | Reports to: Front Office Supervisor

Manages Direct Reports: No

Job Purpose: The Patient Services Representative works in a team-based, patient-centered primary care clinic serving insured and uninsured clients with a special emphasis on care for persons who experience barriers to accessing care due to income, language, cultural, and social barriers.

Duties:

• Adhere to the spirit of Waterfall Community Health Center to remove barriers to care and our mission statement while performing assigned duties.
• Demonstrate the core values of Integrity, Respect, Accountability, Compassion, Partnership, and Collaborative Communication.
• Ensure new and existing patients' registration and scheduling needs are met.
• Assist new and existing patients with completing the paperwork necessary to create and maintain active patient registration status.
• Complete appropriate forms and enter patient information into the EPIC EHR system.
• Collect patient fees.
• Field phone calls regarding billing issues, appointment cancellations, and any other patient concerns.
• Answer high-volume calls in a timely manner and direct calls to appropriate staff.
• Copy and scan patient information.
• Review and update FQHC (Federally Qualified Health Center) documents.
• Provide excellent customer service.
• Calling patients for reminder calls.
• Scrubbing the charts for patients to be seen in the clinic before the visit.
• Verifying insurance coverage and notifying the patient if the provider is not credentialed with their insurance.
• Provide good-faith estimates to patients before appointment.
• Offer prompt pay or sliding fee scale.
• Scheduling or canceling patient appointments.
• Other related duties may be assigned by the Supervisor.
• Assist with credentialing as needed.

Requirements

Education and/or Experience and Qualifications:

• High School Diploma or GED.
• Experience in health care, customer service, or public relations preferred.
• Strong computer skills, including experience with Microsoft Office software.
• Excellent verbal and written communication, problem-solving, and organizational skills.
• Understanding of labor law and employment equity regulations.

Licensures/Certifications:

• Non-violent Crisis Intervention Comprehensive training class completed within 6 months of hire and recertify prior to the expiration date.
• Current American Health Association (AHA) Basic Life Support Card (BLS) or within 6 months of hire.

Immunizations Required:

• TB (test upon hire).

Working Conditions: (Administrative/Office Clerical)

This position must have the ability to remain in a stationary position, often for long periods of time, and occasionally move about inside the office to access office machinery; and frequently communicate and exchange accurate information.

Work Condition: Healthcare Facility

• Employee generally works within the interior of a healthcare facility office.
• Employee may travel locally and be responsible for own transportation; out of area travel may be required on occasion.
• Hours of operations and specific staff scheduling may vary based on operational need.
• The healthcare facility office environment is clean with a comfortable temperature and moderate noise level.

Exposed to:

• Healthcare facility cold and heat controls.
• Close contact with employees and the public, in a healthcare facility.
• Potential exposure to communicable diseases.
• Potential exposure to escalated or angry patients.

Machines, equipment, tools, and supplies used:

• Constantly operates a computer and other office productivity machinery, such as postage machine, fax, copier, calculator, multi-line telephone system, scanner.
• May answer a high volume of telephone calls, complete documentation, and use computer programs to either obtain or record information.
• May be required to use standard precautions due to threat of exposure to blood and bodily fluids.

Multiple Duties: Must be able to work under conditions of frequent interruption and be able to stay on task.

Benefits:

• Competitive PTO Accrual (up to 193 hours of PTO accrual each year to start).
• 7 Paid Holidays (You must be scheduled to work the holiday to qualify for holiday pay).
• Medical/Dental/Vision (100% employer paid).
• 401K Retirement Plan (6% match).
• Options for long-term disability.
• $50,000 Life Insurance Policy (options for additional voluntary life).
• Additional Voluntary Critical Illness, Accident, and Hospital Indemnity coverage is available.
• Employee Assistance Program (EAP).
• Downtown Health and Fitness gym membership discount.
• Headspace Care employer paid membership.

Other Information: This job description is intended to provide only basic guidelines for meeting job requirements. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of Waterfall Clinic employees. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.