Clinical and Quality Manager

Job Description

Job Description

Description:

Florida Spine Associates is a premier, multidisciplinary spine specialty private practice specializing in world-class orthopedic spine surgery, interventional pain management, and dedicated physical therapy. With regional clinics spanning South Florida—including Boca Raton, Wellington, Delray, West Palm Beach and Fort Lauderdale—our elite team of board-certified, fellowship-trained physicians is dedicated to restoring our patients' quality of life using cutting-edge, innovative technologies.

Unlike facility and corporate hospital networks, Florida Spine Associates operates on an agile, independent private practice model. We offer deeply personalized, compassionate patient care and clinical autonomy. Here, you are a highly valued member of a tight-knit medical team, working in a supportive space where your voice is heard, communication is seamless, and your contributions directly shape our standard of excellence. Experience dedicated growth, team collaboration, predictable work schedules, and an atmosphere that you are part of, heard and not lost in the large hospital environment. 

 

As a Clinical and Quality Manager , you are responsible for performing a variety of administrative and clinical tasks to support the team and healthcare providers in delivering high-quality patient care. This role requires a combination of medical knowledge, technical skills, and strong interpersonal abilities. We are looking for someone who thrives on patient care and compassion as you will be responsible for ensuring the well-being of patients and for providing a positive, supportive environment for patients and other staff while working in conjunction with physicians, advanced practitioners, front office and clinical staff. This is a hands-on role, working closely with the Medical Assistant and Clinical teams to ensure patient satisfaction during their visit.

Job Purpose:

The Clinical Manager is a highly experienced clinical leader who governs medical compliance, patient safety, staff competencies, and quality care delivery. This is an active, floor-based leadership role—not a "behind-the-scenes" or "sit-in-the-office" position. The ideal candidate leads by example and is fully expected to step into rotation, cover clinical gaps, and support the team directly on the floor whenever necessary.

Key Responsibilities:

Active Floor Leadership & Workflow Coordination

• Lead from the front: Supervise, mentor, and direct all MAs, triage lines, lab techs, and collaborates with the Practice Administrator for check-out staff efficiencies. Must be willing and ready to pull on scrubs, cover roles, and support the team during peak volumes or staffing shortages .
• Optimize patient flow: Govern the entire clinical flow, room rotations, and check-out processes. Partner with the X-Ray Supervisor and Practice Administrator to eliminate bottlenecks between check-in and check-out.
• Provider & operational support: Serve as the primary operational resource for physicians and APPs. Ensure clinical encounters are signed, orders are executed (DME, surgery, injections, imaging, RX, RPM), and provider needs are met.

Quality, Compliance & Risk Management

• Enforce medical guidelines: Guarantee strict clinical adherence to OSHA, HIPAA, CDC, and state/federal regulations across all treatment and procedure suites.
• Own clinical compliance: Lead quality improvement initiatives, conduct regular medical chart audits for accuracy, investigate incidents, and manage peer review processes.

Staff Competency & Performance Management

• Drive clinical HR: Oversee the hiring, hands-on onboarding, clinical training, scheduling and ongoing skill assessments for all clinical support staff.
• Track clinical productivity: Monitor provider encounter completion speeds, ordering accuracy, and clinical outcome metrics.
• Resolve clinical grievances: Investigate and resolve patient clinical complaints regarding care delivery or medical interactions in partnership with the Practice Administrator.

Medical Procurement & Budgeting

• Manage supply lines: Formulate and oversee the medical supply, pharmaceutical, to ensure optimal inventory without waste collaborating with the Xray Supervisor and Procedure Room.

Required Qualifications

• Experience: Minimum 10 years of clinical experience , with at least 3 years in a healthcare supervisory , quality assurance, or clinical director role.
• Clinical Background: Must have direct, hands-on experience as a Medical Assistant or similar clinical role.
• Specialty Preferred: Prior experience in an Orthopedics or Pain Management private medical practice is highly preferred.
• Core Attribute: Proven willingness to maintain high visibility on the clinic floor and work directly alongside staff.

Requirements:

  Required Qualifications

• Experience: Minimum 10 years of clinical experience , with at least 3 years in a healthcare supervisory , quality assurance, or clinical director role.
• Clinical Background: Must have direct, hands-on experience as a Medical Assistant or similar clinical role.
• Specialty Preferred: Prior experience in an Orthopedics or Pain Management private medical practice is highly preferred.
• Core Attribute: Proven willingness to maintain high visibility on the clinic floor and work directly alongside staff.