Hospitality Shift Leader

A Shift Leader at Chick-fil-A King George is an integral part of the leadership team and business who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Shift Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for operational excellence. They want to win, love developing people, upholding standards and taking pride in running an excellent restaurant. This role is more than assigning positions and keeping the shift moving. Shift Leaders lead by example and set the tone that others will follow.

Our Shift Leaders take ownership of the entire restaurant: from food safety and food quality, to the customer experience, cleanliness, speed, teamwork, and operational execution. We need shift leaders who see a problem and take action. They work with urgency, anticipate what the team will need next, protect our food safety standards without compromise, and challenge themselves and others to continually get better. Most importantly, our Shift Leaders understand that everything happening in the restaurant ultimately impacts a guest, and in everything we do we want to put our guests first. Every smiling employee, safe product, clean workstation, properly stocked position, accurate order, and hot piece of chicken contributes to the experience we provide.

A Shift Lead is responsible for  leading the Front of House operation during an assigned shift and creating an environment where Team Members and Team Leads can successfully execute at a high level. Shift Leads translate restaurant priorities into an effective shift plan, deploy people and resources intentionally, anticipate operational needs, develop leaders, maintain accountability, and make real-time decisions to protect the guest experience, team experience, and Chick-fil-A standards. A Shift Lead does not simply respond to what is happening now. They are continually asking: “What does the restaurant need next?”

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Free Telehealth for you and everyone in your family
• Free training with the ability to learn first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Responsibilities

A Shift Lead assumes responsibility for the  overall success of the shift , including:

• Guest Experience — Hospitality, speed, accuracy, cleanliness, product availability, and effective guest recovery.
• Team Experience — Clear expectations, effective positioning, breaks, communication, coaching, encouragement, and appropriate accountability.
• Operational Excellence — Ensuring the restaurant is prepared, organized, stocked, clean, productive, and executing established procedures.
• Food Safety & Quality — Protecting food safety standards and ensuring products are prepared and served according to Chick-fil-A expectations.
• Deployment — Positioning the right people in the right places based on strengths, business needs, development opportunities, and anticipated volume.
• Labor Stewardship — Understanding sales and labor needs and making responsible adjustments while protecting the operation and guest experience.
• Leadership Deployment — Giving Team Leads meaningful areas of ownership rather than attempting to personally control every part of the restaurant.
• Break Execution — Planning and executing breaks intentionally while protecting peak periods and operational coverage.
• Transitions — Preparing for breakfast transition, lunch, dinner, shift changes, closing, and other critical operational transitions.
• Communication — Ensuring important information moves effectively between Team Members, leaders, and the following shift. Appropriately communicating all important information to the relevant KitchenIQ channels.
• Accountability — Addressing missed expectations and ensuring coaching occurs rather than allowing problems to continue.
• Problem Solving — Responding calmly and decisively to unexpected staffing, product, equipment, guest, or operational challenges.
• Shift Handoff — Leaving the next leader positioned for success rather than transferring preventable problems to the following shift.

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Have the ability to lift and carry 10-60 lbs on a regular basis
• Have the ability to stand for long periods of time
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.