Customer Support Assistant
$50k - $60kAlphabe Insight Inc
Company Description About Us At Sphirea Plus , we are committed to delivering innovative solutions that elevate brand performance and drive measurable success. Based in Cleveland, OH, our team combines creative strategy, data-driven insights, and a deep understanding of market dynamics to support businesses in reaching their full potential. We believe in excellence, growth, and fostering a collaborative environment where ideas turn into impact. Job Description Job Description Sphirea Plus is seeking a dedicated and detail-oriented Customer Support Assistant to join our growing team. The successful candidate will be responsible for providing outstanding customer service, resolving client inquiries, and ensuring a smooth and efficient communication process. This role is ideal for individuals who are proactive, organized, and passionate about delivering exceptional support. Responsibilities
- Respond promptly and professionally to customer inquiries via phone and email
- Maintain accurate records of customer interactions and transactions
- Resolve product or service issues by clarifying complaints, determining the cause, and finding effective solutions
- Provide information about products, services, and policies
- Collaborate with other departments to address client needs efficiently
- Assist in administrative tasks as needed to support the team
- Follow communication procedures and guidelines to ensure quality and consistency
- High school diploma or equivalent (Associate's or Bachelor's degree preferred)
- Minimum of 1 year of customer service or administrative experience
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with Microsoft Office Suite and customer management software
- Ability to multitask, prioritize, and manage time effectively
- Professional demeanor with a strong work ethic
- Competitive salary: $50,000 - $60,000 annually
- Growth opportunities within a supportive team environment
- Ongoing training and professional development
- Paid time off and holidays
- Health and wellness support
- Dynamic and collaborative work culture
Vacancy posted 4 days ago
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