Customer Support Assistant

Company Description

About Us

At Sphirea Plus , we are committed to delivering innovative solutions that elevate brand performance and drive measurable success. Based in Cleveland, OH, our team combines creative strategy, data-driven insights, and a deep understanding of market dynamics to support businesses in reaching their full potential. We believe in excellence, growth, and fostering a collaborative environment where ideas turn into impact.

Job Description

Job Description

Sphirea Plus is seeking a dedicated and detail-oriented Customer Support Assistant to join our growing team. The successful candidate will be responsible for providing outstanding customer service, resolving client inquiries, and ensuring a smooth and efficient communication process. This role is ideal for individuals who are proactive, organized, and passionate about delivering exceptional support.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email
• Maintain accurate records of customer interactions and transactions
• Resolve product or service issues by clarifying complaints, determining the cause, and finding effective solutions
• Provide information about products, services, and policies
• Collaborate with other departments to address client needs efficiently
• Assist in administrative tasks as needed to support the team
• Follow communication procedures and guidelines to ensure quality and consistency

Qualifications

Qualifications

• High school diploma or equivalent (Associate's or Bachelor's degree preferred)
• Minimum of 1 year of customer service or administrative experience
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proficient with Microsoft Office Suite and customer management software
• Ability to multitask, prioritize, and manage time effectively
• Professional demeanor with a strong work ethic

Additional Information

Benefits

• Competitive salary: $50,000 - $60,000 annually
• Growth opportunities within a supportive team environment
• Ongoing training and professional development
• Paid time off and holidays
• Health and wellness support
• Dynamic and collaborative work culture