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Customer Support Assistant

$50k - $60k

Alphabe Insight Inc

Company Description

About Us

At Sphirea Plus , we are committed to delivering innovative solutions that elevate brand performance and drive measurable success. Based in Cleveland, OH, our team combines creative strategy, data-driven insights, and a deep understanding of market dynamics to support businesses in reaching their full potential. We believe in excellence, growth, and fostering a collaborative environment where ideas turn into impact.

Job Description

Job Description

Sphirea Plus is seeking a dedicated and detail-oriented Customer Support Assistant to join our growing team. The successful candidate will be responsible for providing outstanding customer service, resolving client inquiries, and ensuring a smooth and efficient communication process. This role is ideal for individuals who are proactive, organized, and passionate about delivering exceptional support.

Responsibilities
  • Respond promptly and professionally to customer inquiries via phone and email
  • Maintain accurate records of customer interactions and transactions
  • Resolve product or service issues by clarifying complaints, determining the cause, and finding effective solutions
  • Provide information about products, services, and policies
  • Collaborate with other departments to address client needs efficiently
  • Assist in administrative tasks as needed to support the team
  • Follow communication procedures and guidelines to ensure quality and consistency
Qualifications

Qualifications
  • High school diploma or equivalent (Associate's or Bachelor's degree preferred)
  • Minimum of 1 year of customer service or administrative experience
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and attention to detail
  • Proficient with Microsoft Office Suite and customer management software
  • Ability to multitask, prioritize, and manage time effectively
  • Professional demeanor with a strong work ethic
Additional Information

Benefits
  • Competitive salary: $50,000 - $60,000 annually
  • Growth opportunities within a supportive team environment
  • Ongoing training and professional development
  • Paid time off and holidays
  • Health and wellness support
  • Dynamic and collaborative work culture
Vacancy posted 2 days ago
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