Network Operations Center (NOC) Engineer

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Network Operations Center (NOC) Engineer

Locations : Chicago, IL | Hybrid

Get To Know Us:

SS&C Eze provides premier global investment technology to support the front, middle and back-office designed to optimize operational and investment alpha throughout the entire investment process. Our employees are at the heart of our success. At SS&C Eze, we foster career growth at all levels within the company and encourage employees to take ownership of their careers. As a result, many of our leaders have risen to their current roles, as we vigorously advocate upward and lateral mobility. We recruit the best and the brightest for our team by seeking talented, hard-working individuals who are enthusiastic about learning and realizing their potential.

Eze Software is seeking a Network Operations Center (NOC) Engineer to join the RealTick EMS NOC team in its Chicago office on the 2nd Shift. The RealTick EMS, a global multi-broker, cross-asset electronic execution platform, integrates real-time quality market data to provide market analysis and direct-access trading.
Overview: In this role, you will execute and audit application, hardware, configuration and data center changes, provide Tier 1 Incident Management support and monitor critical business systems across global data centers.

Why You Will Love It Here!

• Flexibility : Hybrid Work Model and Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

• Provide Tier1 Incident Management support for software production systems and networks. Investigate service outages, incidents, systems issues & log and track in Incident Reporting System.

• Provide continuous surveillance of hardware and software monitoring systems. Investigate all alerts.

• Troubleshoot and repair issues, escalate as required following established protocol

• Install and configure business applications. Develop ways to add new functionality to existing computer systems.

• Execute Change Requests for proprietary software upgrades and configurations across enterprise systems.

• Analyze data models to view processes, data flows and trends in the data and make recommendations to improve their network's performance.

• Install, configure and administer Operating Systems and updates on server environments.

• Configure, rack, and cable physical servers in the Chicago Data Center.

• Standard server maintenance (Troubleshooting issues

• Work closely with 3rd Party Technicians to schedule replacement and troubleshooting of bad hardware

What You Will Bring:

• 2-3 years of IT systems support experience & technology trouble shooting experience.

• 2 years of MS Windows software support experience within a customer service setting.

• Excellent written and verbal communication skills.

• Ability to complete projects as scheduled.

• Ability to work under pressure with strict attention to detail.

It would be great if you also:

• Software: Microsoft Windows 10/11, Windows Server (familiarity with Server 2019/2022/2025), Microsoft 365 ( Outlook, Excel, SharePoint, PowerPoint, Teams)

• Active Directory, Microsoft SharePoint,

• *Hands on Dell and HP Blade Server experience

• *Familiarity with Virtual machines and VMWare

• *Familiarity with trading equities, futures, options - Nice To Have

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website:

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies offers a comprehensive total rewards package designed to support your wellbeing, growth, and future. Our benefits include medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement opportunity.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.