EQR Oversight Branch Chief

Job Description and Duties

Why Join DHCS?

The Department of Health Care Services (DHCS) is the backbone of California’s health care safety net. Our success is made possible by the hard work of more than 4,800 DHCS team members and through collaboration with the federal government and other state agencies, counties, and partners for the care of low-income families, children, pregnant women, older adults, and persons with disabilities. This is an exciting opportunity to join our diverse team in the following role. If you are interested in joining our team, apply today!

About this Role:

The Manager II oversees the EQR Oversight Branch, and is directly responsible for managing DHCS’s Managed Care, Behavioral Health, and Dental External Quality Review (EQRO) activities. This role provides policy leadership, supervises analytical and supervisory staff, ensures compliance with federal and state quality-related requirements, manages major EQR projects and related strategy, and guides EQR related quality assessment and improvement efforts. The associated section and units support these functions by coordinating performance measurement, interpreting plan and county data, and delivering timely, high-quality oversight products that advance statewide quality and equity goals.

Have questions and/or need assistance? Contact View email address on us.fitly.work , we are here to help walk you through the state hiring process!

This classification, previously known as the Staff Services Manager III classification, is now referred to as the Manager II classification, effective January 1, 2026.

*See the Impacted Classifications Here

You will find additional information about the job in the .

Working Conditions

Please see the Telework and Salary Information section below for telework, reporting location, and temporary statewide salary reduction details.

Special Requirements

If you are interested in this position, complete the following simple steps:

1. Review the education and experience minimum qualifications (MQs) of the . See the Minimum Requirements section above.

2. Complete the statement of qualifications and the state application by clicking “Apply Now” above. See below for detailed application instructions.

Education: If you are meeting minimum qualifications with education, you must include a copy of your diploma/degree and/or unofficial/informal transcripts for verification. Official transcripts may be required upon appointment.

Statement of Qualifications Requirement Section

Applicants must include a Statement of Qualifications (SOQ) for this recruitment. The SOQ is a narrative discussion, not a cover letter, prepared by the applicant describing how their skills, knowledge, abilities, education, training, and experience qualify them for the position.

The SOQ serves as documentation of the applicant’s ability to present information clearly and provide DHCS with additional information about their experience and qualifications concisely in writing. The DHCS may not consider applicants who fail to provide an SOQ with their application. Resumes do not take the place of the SOQ.

The SOQ must be no more than two pages in length, single-spaced and using 12-point font. You must indicate your Full Name and Job Control Number at the top right corner.

Candidates who do not complete and submit an SOQ may not be considered for this position.

1. Based on the duties described in the duty statement for this position, what training and experience do you have that would make you a strong candidate for this position? Please include any relevant experience in program administration, cross-programmatic work, interpretation to State and Federal requirements, and familiarity with State budget processes. Also include any project management experience or experience demonstrating your ability to set priorities for multiple simultaneous projects.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Strong knowledge of Medicaid managed care regulations at the Federal, State, and local level.
• Project and program management expertise.
• Ability to lead cross functional teams.
• Strong written and verbal communication skills.
• Proficiency in contractor oversight, contract management, and State procurement processes.
• Knowledge of managed care plan operations.
• Critical thinking and problem solving abilities.
• Experience with governance and policy development.
• Knowledge of State budget processes and fiscal controls.

Benefits

DHCS is dedicated to creating an innovative workplace for its team members that is inclusive, diverse, and interactive! Here are a few of the ways we stay engaged with our team:

• Continuous and ongoing training
• Diversity, Equity, and Inclusion program activities
• Employee Assistance Program (EAP)

Additionally, as a team member of the State of California, you may be eligible for many benefits, such as:

• Medical, including health, dental, and vision insurance.
• Paid Holidays and vacation/leave
• Defined retirement program
• Savings Plus Program (401(k), 457)
• Medical/Dependent Care Reimbursement Accounts

Full benefits information can be found on .

provides more information about our commitment to serving Californians and organizational excellence.

We need your help! Please let us know how you heard about our position by taking this brief optional survey: . This survey is not required to be considered for this position.

Telework and Salary Information

This position is currently eligible for telework. The amount of telework is at the discretion of the Department and is subject to change consistent with DHCS’ Telework Program and Government Code sections 14200 – 14203. Telework is available to California residents, and proof of residency may be required. Business travel may be required, and reimbursement considers an employee’s designated office and residence subject to regulations and bargaining unit contract provisions. All commute expenses to the reporting location will be the responsibility of the selected candidate.

The DHCS office location for this position is: 1501 Capital Ave, Sacramento, CA 95814.

Personal Leave Program (PLP) 2025 agreement

Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the temporary Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee receive a temporary reduction in pay in exchange for PLP 2025 leave credits. The temporary salary reduction percentage and the number of PLP 2025 leave credits are based on the position’s associated bargaining unit. The salary range(s) included in this job advertisement do not include the temporary salary reduction. Please reach out to the hiring unit contact listed on this job advertisement for details.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - Refer to the Statement of Qualifications Requirement Section for Instructions.