General Manager

Job Description

Job Description

PAUSE STUDIO - General Manager Full-Time | Charlotte, NC

About the Opportunity

Pause Studio South End Charlotte is seeking a General Manager to lead studio operations and drive membership and revenue growth.

The General Manager will be responsible for building a loyal client base, leading community outreach, hiring and developing the team, and owning the studio's financial performance.

This is not a passive management role. It is a hands-on leadership position that requires strong sales ability, operational discipline, genuine passion for wellness, and the ability to deliver an exceptional client experience at every touchpoint.

Key Responsibilities

Sales & Growth

• Drive in-studio sales and coach the team to convert new guests into members
• Develop partnerships with local businesses, wellness professionals, and community organizations
• Manage promotional campaigns and loyalty programs to attract and retain clients
• Stay current on all Pause services, products, and benefits to sell confidently with a service-first approach
• Achieve revenue, membership, and utilization targets
• Track and analyze KPIs including sales conversion, retention, and revenue

Leadership & Team Management

• Recruit, hire, train, and manage a high-performing studio team
• Build a positive, collaborative culture that encourages staff development and accountability
• Provide coaching, feedback, and regular performance reviews
• Oversee scheduling, timekeeping, and payroll
• Lead by example in work ethic, urgency, and ownership

Operational Excellence

• Oversee daily studio operations ensuring the facility is clean, organized, and running smoothly
• Implement and enforce policies, procedures, and service standards
• Manage inventory, procurement, and equipment maintenance
• Ensure compliance with safety standards including OSHA requirements and emergency preparedness
• Conduct safety training quarterly and respond to incident reports as appropriate

Client Relations

• Deliver exceptional client experiences, addressing inquiries, feedback, and concerns with care and urgency
• Develop strategies to increase client satisfaction, retention, and loyalty
• Resolve client concerns promptly and professionally, turning challenges into opportunities

Financial Oversight

• Develop and manage the studio budget including revenue forecasting and cost control
• Track financial performance against sales targets, profit margins, and operational expense benchmarks
• Analyze financial reports and dashboards weekly to identify trends and meet profitability goals

Key Performance Expectations

This is a KPI-driven role. You will be measured on:

• Monthly revenue and membership growth
• Lead-to-close conversion rate
• Client retention metrics
• Operational expense management
• Team performance and culture

You should be comfortable tracking numbers daily and adjusting strategy accordingly.

Key Skills & Abilities

Sales Leadership: Proven ability to drive revenue and convert new guests into loyal members

Community Builder: Comfortable representing the brand and cultivating local relationships

Business Acumen: Strong understanding of KPIs, budgeting, and financial accountability

Operational Discipline: Organized, systems-oriented, and detail-driven

People Developer: Natural coach with a talent for motivating a team toward a shared goal

Qualifications

• Bachelor's degree or equivalent experience
• 3+ years of management experience with direct team leadership (wellness, fitness, hospitality, or service-based business preferred)
• Proven sales ability and a genuine service-first mindset
• Clear, warm, and direct communicator with both staff and clients
• Highly organized with strong time management; able to juggle operations, people, and financials simultaneously
• Sound judgment and initiative; comfortable making decisions independently
• Willingness to work evenings, weekends, and extended hours as needed
• CPR/AED certification required (or willingness to obtain)

Desired Traits

• Competitive and performance-driven with a service-first approach
• Genuine passion for wellness and the Pause mission
• High energy and hands-on mindset
• Collaborative by nature, with a talent for bringing people together
• Hungry to learn, quick to adapt, and open to feedback
• Comfortable taking full ownership of results

Compensation & Benefits

Salary: $65,000 – $75,000 annually (based on experience)

Bonus: Performance-based incentive structure with six-figure total compensation potential 

Perks: Unlimited access to complimentary Pause modalities

PTO: 2 weeks in year one, with tenure-based increases

Growth: Clear path to expanded leadership as additional locations open, including potential for a regional or director-level role

What Success Looks Like

The General Manager builds a loyal and growing client base, establishes meaningful community partnerships, and drives consistent revenue and retention growth — all while delivering the elevated, restorative experience that defines the Pause brand.

About Pause Studio

Pause is a modern wellness studio dedicated to restoring the human condition through a blend of cutting-edge technologies and ancient healing practices. Offering science-backed modalities including flotation therapy, infrared sauna, cold plunge, LED light therapy, compression therapy, and IV vitamin infusion, Pause is redefining what a wellness experience can be. 

About TRIB3 Health & Wellness Staffing

TRIB3 Health & Wellness Staffing connects top fitness and wellness talent with leading studios across the U.S. Our mission is to build high-performing teams that drive revenue, culture, and long-term success.