Operations Lead: School Front Office & SIS

Position Overview The Manager of Operations is the school’s execution owner for core operational systems that enable high-quality teaching and learning. This role ensures reliable front office operations, accurate student information systems, strong attendance and enrollment processes, and well-coordinated day-to‑day logistics that support students, families, and staff. Position Type Full‑time, exempt, 12‑month. Reporting & Collaboration Direct Manager: You report to the School Leader (Principal), who is accountable for overall school performance, including academic outcomes, culture, and operations. Direct Reports: You do not manage any direct reports. Lateral Leadership: You may advise and support grade‑level teams, department chairs, and teachers for implementation of school‑wide initiatives. Lateral Managers: You do not have lateral or matrixed managers; however, you are expected to partner closely with peer Assistant School Leader and School leader to ensure coherence across academic, culture, and operational priorities. Autonomy & Decision Making The Manager of Operations owns school-level execution of operational systems and data integrity within regional guardrails. This role does not own vendor contracts, regional compliance policy, or transportation vendor management; concerns are escalated to school leadership or regional operations partners. Inputs: What will I be doing in my day to day work? Operational Systems & Data Integrity (Owner): Own daily execution of front office operations and Student Information System (SIS) accuracy, ensuring compliance with school, regional, state, and federal requirements. Lead attendance execution (tardies, early dismissals, daily attendance processes) and coordinate timely family follow‑up. Execute enrollment, re‑enrollment, and withdrawal processes with accurate documentation and data tracking. Maintain organized, audit‑ready student files and compliance documentation. Support assessment logistics and data entry in coordination with school leadership. Arrival/Dismissal & Transportation Execution: Execute daily arrival and dismissal systems; maintain accurate transportation rosters and issue logs. Communicate day‑to‑day transportation updates to families and staff; elevate vendor issues to school leadership or regional operations (does not own vendor management). Front Office & Family Experience: Serve as a primary point of contact for families, delivering clear communication and responsive customer service. Maintain effective school communication systems (calls, messages, family‑facing tools). Ensure front office readiness and professional, welcoming school entry experience. Operations & Logistics: Execute purchasing and inventory processes in alignment with regional procedures. Coordinate with vendors (food service, custodial, technology) for daily operations and elevate issues appropriately. Maintain organized shared spaces and operational readiness to protect instructional time. Collaboration & School Culture: Partner with school leadership to ensure operations align to academic and culture priorities. Support school‑wide events and assessments through logistics and documentation. Uphold school norms and contribute to a positive, respectful school environment. Outcomes: What will I be evaluated on? Reliable execution of attendance, enrollment, and SIS processes with high data accuracy. Consistent, on‑time arrival/dismissal operations with minimal disruptions. Positive family experience with front office and school communications. Audit‑ready student records and compliance documentation. Operational systems that protect instructional time and support school priorities. What skills should I already bring, i.e., what should I already have a track record around? Strong organizational skills, ensures things are always neat, clean, and orderly Task Prioritization skills Workflow coordination Documentation management Calendar & logistics coordination What should I know a lot about already, i.e., what should I have expertise in? Key indicators of a strong, excellent K‑12 school based operational system Project management Logistical assessments and ability to troubleshoot data or system discrepancies Qualifications Required Demonstrated experience managing school-based operational systems (attendance, SIS, enrollment, front office workflows) Strong organizational and project management skills Ability to manage competing priorities in a fast paced environment Bachelor’s Degree Strong communication skills and a customer‑service mindset Experience using Student Information Systems and office technology Preferred Prior operations leadership in a school setting Experience in network school environments Project management training or certification Additional Information What we bring to the table KIPP St. Louis is committed to pay equity and to ensuring that we do not unintentionally perpetuate historic wage gaps that persist due to individual negotiations. As a result, salaries are not negotiated. We are transparent about salaries in our job postings so that candidates can make an informed decision before beginning the hiring process. The salary range starts at $70,000‑$90,000. This role is performance bonus eligible. Benefits $0 deductible healthcare plan option, including medical, vision and dental. Employer Paid Short Term Disability. $50,000 life insurance policy at no cost to the employee. Retirement plan through PSSRSSL with an employer match up to 14% and an optional 403b as a supplement to our pension program. Employee Recognition: When we succeed together, we celebrate together with our annual gala award ceremony, holiday party, and more! Public Service student loan forgiveness program qualified employer. Ongoing professional development. Generous Time Off Paid leave for illness, personal days, bereavement, jury duty, and military-related leave. Paid parental leave for new families. Paid holidays, as well as a one week Thanksgiving break, a two‑week winter break, a week‑long spring break. Wellness days provided throughout the year. On‑going Professional Development Opportunities Weekly coaching sessions. Weekly school‑based professional development. Five in‑person PD days during the year for all KIPP St. Louis teachers. EEO Statement KIPP St. Louis is committed to creating a diverse, equitable and inclusive environment for all our students, families, teachers, staff and community members. As an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. #J-18808-Ljbffr KIPP St. Louis