Staff Engineer - Customer Onboarding

Responsibilities

• Lead the architecture and evolution of global merchant onboarding systems.
• Build lifecycle orchestration that accelerates activation without compromising stability.
• Architect an LLM-powered onboarding concierge for document interpretation, regulatory reasoning, and compliance-blocker resolution.
• Shape the strategic roadmap with engineering leadership, Staff Engineers, and Product teams.
• Establish technical standards for compliant and performant onboarding across regions.
• Mentor engineers and align Risk, Operations, and Product teams on the onboarding technical vision.

Requirements

• Track record building resilient, distributed systems and understanding system bottlenecks.
• Deep understanding of security-by-design, KYC, identity verification, and regulated data handling.
• Deep proficiency in Java and experience building high-concurrency API architectures.
• Experience or deep technical interest in production-grade LLM interfaces, including harnesses, policy enforcement, evaluations, RAG architectures, and secure data handling.
• Ability to operate autonomously and align diverse teams in a large global organization.

Benefits

• Annual base salary range of $235–$317k plus RSUs.
• Equal opportunity workplace with diversity, equity, and inclusion commitments.
• Candidate application response targeted within 5 business days and an interview process that typically takes about 4 weeks.