Lead Medical Support Assistant

Job Title

Job duties include but are not limited to:

• Assigning and evaluating the work of subordinate staff and resolving complex problems to ensure patient services are met
• Evaluating new products, equipment, and systems in order to make recommendations for improved operations
• Assuring coverage of all areas of responsibility
• Conducting ongoing reviews to ensure equality of work
• Ensuring accurate and timely scheduling of appointments
• Providing guidance to employees to include policy and procedural changes
• Distributing and balancing workload
• Mentoring new staff through orientation and on-the-job training for new and current employees
• Ensuring all training requirements are met
• Organizing the work structure of his/her assigned areas
• Acting as liaison between MSA and other employees in order to resolve day to day conflicts
• Identifying educational or training needs, making final decisions on selections, evaluating performance, and taking disciplinary action when necessary
• Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management

Work Schedule: Monday - Friday, 7:30am - 4:00pm or 8:00am - 4:30pm

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 31252F

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized