Customer Service Representative

Automotive Warranty Cancellation Specialist

Do you love digging into data, organizing, and problem-solving? We're looking for a motivated, detail-oriented automotive warranty cancellation specialist to join our corporate accounting team in Raleigh, NC!

Our warranty cancellation specialists are responsible for verifying cancellation forms for accuracy and signatures, processing cancellations and refunds for warranties and aftermarket policies purchased by our customers within our dealerships, among other tasks. They work closely with dealership personnel for contract corrections.

What we have to offer:

• A culture of caring, belonging, and respect for everyone
• Managers that people want to work with
• Career growth and advancement
• Leadership development, innovative training and learning systems
• Competitive compensation plans
• 401k retirement plans with company match
• Comprehensive health benefits packages, including telehealth and behavioral health services
• Industry leading maternity and paternity leave
• Relocation packages
• Paid employee referral program
• Recognition and bonus programs
• Paid time off, bereavement, and vacation benefits
• Employee discounts on parts, service, vehicle purchases, and local entertainment

What we are looking for:

Individuals with outstanding multi-tasking and problem-solving skills

Ability to adapt to change within a growing company

Possess strong communication and organizational skills

Ability to self-motivate in work in a high-paced atmosphere

Ability to utilize multiple software systems

Someone with a sense of urgency to meet deadlines

Process cancellations and refunds for warranties and aftermarket policies purchased by customers

Verify cancellation forms are accurate and completely filled out

Ensure accuracy of required signatures from the customer and the dealership and appropriate refund selection

Review and correct accounting schedules for dealerships

Communicate with dealership personnel for contract corrections

Prior automotive accounting experience is preferred

A valid driver's license with an acceptable motor vehicle record is required

What you can bring to the table:

Communication: The ability to effectively communicate with others within the department, organization, and our customers.

Organization: Attention to detail with sharp organizational skills to maintain proper paperwork and compliance regarding cancellation and customer refunds.

Adaptability: By showing a high level of motivation and demonstrating the ability to learn and succeed within a fast-paced team environment with multiple software systems.

Why Automotive:

Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.

Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities

Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.