Lead Software Engineer

Avery Voice Team At Optum Technology

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Join the Avery Voice team at Optum Technology, where we are redefining patient experience through cutting-edge conversational AI. Our mission is to create sophisticated generative voice bots capable of understanding the nuances of a user's inquiry, providing immediate answers, and ensuring they are seamlessly routed to the most relevant support. You will work at the forefront of innovation, utilizing Amazon's full suite of Bedrock tools and a variety of Large Language Models (LLMs) from providers like Amazon, OpenAI, and Anthropic. This is an opportunity to build and deploy intelligent agents that solve complex, real-world problems in the healthcare space.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Design, develop, and deploy AI-powered voice solutions to address complex business challenges with an emphasis on the responsible use of AI
• Integrate and fine-tune various Large Language Models (LLMs) to enhance the intent recognition and conversational capabilities of voice bots
• Architect and maintain scalable cloud-based services and APIs that support real-time voice interactions
• Use enterprise-approved AI tools to streamline workflows, automate software development tasks, and drive continuous improvement within the engineering lifecycle
• Collaborate with cross-functional teams to translate user requirements into technical specifications for generative AI agents
• Evaluate emerging trends in conversational AI and LLM technologies to inform solution design and strategic innovation
• Monitor and optimize the performance of voice bots to ensure high accuracy in query resolution and efficient routing

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's degree or equivalent experience
• 5+ years of programming and software development life-cycle experience
• 3+ years of experience in web service API development
• 3+ years of experience with Python development
• 2+ years of experience optimizing and evaluating production-level LLM applications
• Proven ability to contribute independently with minimal supervision

Preferred Qualifications:

• Extensive experience setting and maintaining DevOps and CI/CD standards
• Experience with cloud/distributed architecture design patterns

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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