Senior Manager - Head of Procurement Center of Excellence

The Senior Manager – Head of Procurement Center of Excellence (COE) provides strategic leadership for Enterprise Procurement's governance, digital procurement, analytics, process excellence, vendor management governance, and organizational capability functions. The role is responsible for developing the standards, methodologies, technologies, policies, vendor management framework, and performance frameworks that enable Procurement to operate as a modern, data-driven, and digitally enabled, and supplier focused enterprise function. Working collaboratively with Category Management, Procurement Operations Hub, Finance, Legal, Compliance, IT, and business stakeholders, the Head of Procurement COE establishes enterprise procurement and vendor management governance, develops procurement capabilities, advances digital transformation, and delivers actionable market and spend intelligence that improves procurement performance, stakeholder experience, vendor relationships, risk management and enterprise value. As a key member of the Procurement Leadership Team, the role drives continuous improvement, organizational maturity, AI-enabled procurement capabilities, center-led vendor management enablement, and enterprise procurement transformation in support of Healthfirst's strategic objectives.

Duties & Responsibilities

Procurement Strategy, Governance & Capability Development • Develop and execute the Procurement Center of Excellence strategy aligned with Enterprise Procurement and corporate objectives. • Establish enterprise procurement governance, policies, operating standards, methodologies, templates, and best practices that promote consistency, compliance, and operational excellence. • Develop enterprise procurement capability roadmaps supporting organizational maturity, scalability, and long-term value creation. • Define procurement and vendor management performance measures, governance frameworks, maturity assessments, and operating metrics to continuously improve procurement effectiveness and supplier value realization. • Lead enterprise procurement communications, change management, and capability development initiatives.

Digital Procurement & Procurement Transformation • Lead the enterprise digital procurement roadmap, partnering with IT and business stakeholders to advance procurement technologies and automation. • Drive implementation and adoption of AI-enabled procurement capabilities, workflow automation, digital procurement platforms, and intelligent decision support. • Partner with Procurement Operations Hub to optimize Source-to-Pay processes through automation, standardization, and digital enablement. • Evaluate emerging procurement technologies, AI capabilities, and market innovations that improve procurement performance and stakeholder experience. • Champion digital adoption across the Procurement organization through training, governance, and continuous improvement.

Procurement Intelligence & Analytics • Establish enterprise procurement analytics, reporting, and market intelligence capabilities supporting Category Management, Procurement Operations, and executive leadership. • Lead development of spend analytics, savings reporting, supplier intelligence, executive dashboards, category insights, and procurement performance reporting. • Utilize AI-enabled analytics, predictive insights, benchmarking, and market intelligence to improve procurement decision-making and enterprise planning. • Establish enterprise data governance standards supporting procurement reporting accuracy, consistency, and transparency. • Deliver executive reporting that measures procurement and vendor performance, value realization, compliance, and organizational maturity.

Vendor Management Governance & Supplier Performance • Establish and maintain center-led vendor management standards, operating model, governance forums, policies, playbooks, and templates in partnership with Category Management, Procurement Operations Hub, Legal, Compliance, Risk, IT, and business owners. • Lead the supplier/vendor segmentation framework and define differentiated management approaches based on spend, criticality, risk tier, strategic importance, and business impact. • Develop vendor scorecard methodology, supplier performance KPIs, QBR cadence and templates, risk/performance governance, and issue escalation standards for key suppliers. • Enable strategic vendor account plans, relationship governance, continuous improvement plans, supplier innovation forums, and value realization tracking for segmented suppliers. • Partner with vendor leads, category leaders, and business stakeholders to monitor vendor performance, compliance, risk, relationship health, and supplier-delivered value.

Procurement Excellence & Process Management • Design and maintain enterprise procurement methodologies supporting category management, strategic sourcing, supplier management, contract management, and Source-to-Pay operations. • Develop standardized procurement documentation, playbooks, templates, training materials, and process guidance supporting enterprise consistency. • Lead continuous improvement initiatives that simplify procurement processes, reduce cycle times, improve stakeholder experience, and increase operational efficiency. • Partner with Procurement Operations Hub to establish service standards, performance metrics, and operational governance across procurement processes. • Benchmark procurement capabilities against leading organizations and recommend improvements supporting Procurement Excellence.

Minimum Qualifications • Bachelor's degree in Business Administration, Supply Chain Management, Finance, Information Systems, Operations Management, or a related discipline. • Minimum 8 years of progressive experience in procurement, vendor management, procurement operations, procurement transformation, procurement excellence, or strategic sourcing. • Demonstrated experience developing procurement and vendor management governance, operating models, digital procurement capabilities, analytics, supplier performance frameworks, or process improvement initiatives. • Previous experience leading cross-functional teams, organizational change initiatives, or procurement capability development. • Experience supporting vendor performance management, risk governance, QBRs, supplier segmentation, or strategic vendor relationship management. • Strong knowledge of procurement operating models, vendor management frameworks, procurement technologies, governance, analytics, continuous improvement, and organizational transformation. • Excellent leadership, analytical, communication, stakeholder management, and organizational change management skills. • Must be able to adhere to a hybrid work schedule which consists of reporting to our 100 Church Street, NYC office every Tuesday, Wednesday & Thursday.

Preferred Qualifications • Master's degree (MBA or related discipline). • CPSM, CIPS, Lean Six Sigma, PMP, or equivalent professional certification. • Healthcare payer or managed care procurement experience. • Experience standing up or operating a Vendor Management Office (VMO) or center-led vendor management capability, including supplier segmentation, scorecards, QBR facilitation, account planning, risk/performance governance, and continuous improvement. • Experience implementing enterprise procurement technologies such as Workday, Coupa, Ariba, Icertis, or similar digital procurement platforms. • Experience leading procurement transformation, AI-enabled procurement initiatives, automation, analytics, or operational excellence programs. • Knowledge of Source-to-Pay process design, procurement analytics, process mining, contract lifecycle management, vendor management, supplier segmentation, and supplier management technologies.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. HF Management Services, LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis. HF Management Services, LLC shall not discriminate against any disabled employee or applicant in regard to any position for which the employee or applicant is otherwise qualified.

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Know Your Rights

All hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process. Hiring Range*: Greater New York City Area (NY, NJ, CT residents): $122,900 - $188,020

All Other Locations (within approved locations): $105,100 - $160,480

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision. In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live. *The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.