LEAD MEDICAL SUPPORT ASSISTANT

Summary This position is assigned to the Health Administration Service (HAS) and also serves as direct support to the Supervisory MSA providing support to Specialty and Women's Health clinics. The incumbent provides comprehensive, detailed, and on-the-job training to all new clinic personnel in the clinic unit area. Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education: Six months of clerical‑office‑customer service or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position. One year above high school. Equivalent combination of experience and education. English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005 – part II – chapter 3 – section A – paragraph 3j. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: For Lead Medical Support Assistant – GS‑7: One year of experience at or equivalent to the next lower grade level GS‑6. In addition to the Basic Requirements defined above – the incumbent must demonstrate advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff. Ability to provide staff development and training. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. Ability to follow‑up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics. Reference: For more information on this qualification standard – please visit The full performance level of this vacancy is GS‑7. Physical Requirements: The work requires some physical exertion – such as extended periods of walking while making clinical rounds or making contacts with other services of the Medical Center. There are also some requirements for standing, twisting, bending, sitting, and carrying of supplies. Duties and Total Rewards Responsible for daily workload assessments, assigning work, and assuring proper staffing coverage. Evaluating training records and determining training needs of MSAs. Responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Coordinate with the patient care team to review clinic utilization by using various reports: clinic utilization statistical summary, Encounter Action Required Report (EARR), clinic cancellations, specialty consults report, Consult Tracking Manager (CTM), recall delinquency report, secure messages, VeTEXT, VAR, as well as SAIL/HEDIS metrics that directly impact the PACT team's metrics for patient care. Ensure the clinic set up is closely monitored to effectively support the needs of the team and the clinic and make the necessary adjustments. Work Schedule: 7:30 am–4 pm. Recruitment Incentive (Sign‑on Bonus): Not Authorized. Permanent Change of Station (Relocation Assistance): Not Authorized. Pay: Competitive salary and regular salary increases. When setting pay – a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37‑50 days of annual paid time offer per year (13‑26 days of annual leave—13 days of sick leave—11 paid Federal holidays per year). Parental Leave: After 12 months of employment – up to 12 weeks of paid parental leave in connection with the birth—adoption— or foster care placement of a child. Child Care Subsidy: After 60 days of employment – full‑time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25 % of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401(k) with up to 5 % in contributions by VA. Insurance: Federal health/vision/dental/term life/long‑term care (many federal insurance programs can be carried into retirement). Telework: Not available. Virtual: This is not a virtual position. Functional Statement #: 000000. Permanent Change of Station (PCS): Not Authorized. #J-18808-Ljbffr U.S. Department of Veterans Affairs