Dining Room Manager

CW’s Core Values: Mission Driven, Teamwork Makes Us Stronger, & Everyone Brings Value! Take a glimpse into why CW might be the right place for you: Location: Natick, MA. Pay: Starting salary of $65,000+ annually, depending on experience, education, and overall qualifications. Join a team where your leadership truly matters. We are seeking an experienced and results-driven Dining Facility Manager to oversee all aspects of dining facility operations on a government installation. This role offers a unique opportunity to lead high-volume food service operations, develop high-performing teams, and deliver exceptional customer service in a mission-driven environment that directly supports military personnel and authorized patrons. What You’ll Bring: Lead, coach, and develop team members to achieve individual and departmental objectives. Monitor key performance indicators and implement process improvements to enhance efficiency and quality. Support recruiting, onboarding, training, and employee development initiatives. Conduct performance evaluations and provide ongoing coaching and feedback. Ensure compliance with company policies, procedures, and applicable regulations. Collaborate with cross-functional teams to support business initiatives and organizational goals. Resolve employee and operational issues in a timely and professional manner. Prepare reports, maintain records, and communicate updates to leadership. What You’ll Need to Be Successful: Bachelor's degree or an equivalent combination of education and relevant experience. Minimum of five (5) years of progressive food service experience in high-volume, large-scale operations, including at least three (3) years in a supervisory or management role. Experience managing workforce scheduling, labor distribution, and food service management systems. Knowledge of budgeting, forecasting, labor management, and cost control practices. Proficiency in Microsoft Office Suite and other business management systems. Valid driver's license. Ability to obtain and maintain a government security clearance. Bonus Points If You Have: ServSafe Manager certification required; HACCP certification preferred. Experience supporting military, institutional, correctional, healthcare, higher education, or government food service operations. Experience managing vendor relationships, inventory control, and supply chain operations. Knowledge of AbilityOne Program requirements, workforce integration practices, and contract compliance standards. Ability to manage multiple priorities in a fast-paced environment. Excellent verbal and written communication skills. Strong customer service orientation with a commitment to creating positive dining experiences. Strong analytical and problem-solving skills with the ability to make data-driven decisions. Candidates from the Following Backgrounds Are Encouraged to Apply: Sous Chef. Kitchen Supervisor. Kitchen Manager. Food Service Manager. Catering Supervisor or Manager. Banquet Chef or Banquet Operations. Hotel Food & Beverage Operations. Corporate Dining Services. College and University Dining. Hospital Food Service. Military Dining Facilities. Correctional Food Service. Commissary or Institutional Food Production. What You’ll Love About This Role: Meaningful, mission-driven work that directly supports those who serve our nation. A collaborative work environment that values teamwork, accountability, respect, and professional growth. Work alongside a supportive crew where you're more than just a number, you're part of a tight-knit operation committed to excellence. Access to a dedicated Employee Wellness Coordinator and comprehensive employee support resources. Explore Our Generous Benefits Package Employer Sponsored Benefits Includes Insurance - Medical, Dental, Vision. Telemedicine. Retirement Plan & Match Options. Disability Plans. Life Insurance. Paid Holidays & Vacation. Sick & Personal Time. Voluntary Benefits Offered Includes Hospital Indemnity, Accident, Critical Illness & Voluntary Life. Physical & Environmental: Frequently stands and walks throughout the dining facility and kitchen areas during meal service, inspections, and staff supervision. Shifts may require 6–10 hours of intermittent movement on hard surfaces. Regularly perform administrative duties at a desk, including scheduling, reporting, inventory management, and communication with government personnel. May sit for extended periods while using a computer or reviewing documentation. Occasionally lifts and moves boxes of food, cleaning supplies, and small equipment weighing up to 50 pounds. Requires frequent movement between food prep areas, serving lines, storage rooms, dishwashing stations, and office spaces. Must respond promptly to operational needs across the facility. May bend, stoop, or reach during inspections, equipment checks, or when assisting staff with physical tasks. Works in hot environments near cooking equipment and cold areas such as walk-in refrigerators and freezers. Must transition between temperature zones during routine oversight. Exposed to ambient noise from kitchen equipment, ventilation systems, and team communications. Encounters food aromas, steam, and cleaning chemicals during walkthroughs and inspections. Sensory tolerance is required to work safely and comfortably. May encounter wet or slick floors due to spills or cleaning activities. Use of slip-resistant footwear and enforcement of safety protocols is essential. Reasonable accommodations can be provided. CW’s Core Values Mission Driven, Teamwork Makes Us Stronger, & Everyone Brings Value! We are an Equal Opportunity Employer. All employment decisions are made based on individual qualifications, merit, and business needs , without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law. Company Overview CW Resources, a part of CW Group, is a national non-profit organization that has been delivering mission-driven, high-quality services for more than 60 years. We are committed to fostering a supportive and respectful workplace where every employee is valued for their unique contributions. We’re proud to offer a wide range of services, from vocational rehabilitation programs to delivering healthy food options through the Meals on Wheels program. Our dedication to empowering individuals and strengthening communities drives everything we do, and we continue to work toward a brighter, more welcoming future for all. Pay Transparency Disclaimer We are committed to pay transparency. Compensation for this role is determined in good faith and based on job‑related factors such as skills, experience, education, and internal equity, in accordance with applicable law. Employees and applicants may request additional compensation information as permitted by law. Copy and paste the link below into your web browser to view the posters pertaining to: Notification of Employee Rights Under Federal Labor Laws posters: CW’s Self - Disclosure Form: Please E-Mail: View email address on click.appcast.io to submit a request for accommodation with the application process. #J-18808-Ljbffr