WCM Digital Developer

Department: Digital

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

The WCM Digital Developer supports Marketing and Digital Experience by developing and delivering web content across Southwest Airlines’ digital channels, including Southwest.com, mobile applications, and Inflight Portals. They’ll utilize front‑end technologies such as HTML, CSS, JavaScript, React, and Content Management Systems to build responsive, accessible, and technically sound digital experiences that meet Customer and business needs. They’ll write, test, document, and implement web solutions while supporting production issue resolution and ensuring content is optimized across devices and platforms. The WCM Digital Developer leverages strong technical, problem‑solving, and collaboration skills to deliver seamless digital experiences that enhance Customer engagement across Southwest’s owned properties.

Additional Details

• This role allows for voluntary remote work for the majority of your working time within the Dallas-Fort Worth area, with occasional on-site presence at our Corporate Campus for training, meetings, and business needs. This role may also require limited travel for business purposes.

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

• Apply knowledge and skills of software development, automation process, and testing effectively to solve a range of problems
• Work alongside other Developers and Engineers on the team to elevate the Digital Experience and consistently apply best practices
• Collaborate closely with Business Owners, Product Owners, and cross-functional departments to communicate project statuses and meet deadlines
• Partner with Team Members and Leader to assess the needs of the user/business and then create technical solutions to meet the requirements
• Identify and resolve issues that arise during the design, testing, and maintenance processes using problem-solving skills
• Work in a fast-paced environment to deliver high-quality, technical implementations across a variety of on premise and cloud-based Service as a Software (SaaS) platforms
• Execute, maintain, and optimize tasks and projects based on specifications, programming standards, and best practices while adhering to project timelines
• Improve and expand technical capabilities by continuing their education through reading, workshops, conferences, and/or communities of practice
• Create, deliver, and maintain Webpages, Websites, and Web properties using expert level knowledge of, including, but not limited to, HTML, CSS, JS development, testing, quality control, and deployment
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Intermediate knowledge of development methodologies, practices, concepts, and technologies obtained through formal training and / or work experience
• Intermediate knowledge of HTML and CSS code standards and ability to independently troubleshoot rendering issues in a wide array of configurations, browsers, device types
• Intermediate knowledge of the required programming languages, HTML, CSS, and JS
• Intermediate knowledge of web and mobile apps development best practices and passion to stay ahead of marketing trends in the channel
• Ability to demonstrate consistent knowledge application, skills of front-end development, and testing to solve a range of problems
• Ability to partner, communicate, and negotiate with various Technology, Marketing, Digital Experience, or Customer Experience Teams
• Ability to analyze requests and assist with vague Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations
• Ability to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work
• Ability to mentor others to do the same
• Ability to develop, present and effectively communicate ideas and strategies to a variety of audiences

Education

• Required: High School Diploma or GED

Experience

• Intermediate level experience, fully functioning broad knowledge in:
  • HTML5, CSS3, or JS
  • Concepts, practices, and procedures within enterprise Content Management Systems such as OpenText TeamSite and Adobe Experience Manager
  • Chrome developer, jQuery, Code Repository tools

• Preferred: Familiarity with Enterprise level CMS and Content Authoring

​

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits:

• Competitive market salary from $89,450-$99,400* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
• Explore more Benefits you’ll love:

​*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits.

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.
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