Transition Specialist

Transition Specialist

Department: NEW ACCOUNT SETUP

Location: Hybrid (In office Tuesday, Wednesday, and Thursday)

Wage: $14.50/hr

Overview

Our Transition Change of Address Specialists inspect and update the mailing address on accounts to ensure all bills come directly to Conservice. For specific management companies, you will also be in communication with the client to obtain account information related to Change of Address, authorization, billing, and logins. You also work with utility providers to resolve account authorization issues, which will allow you to work with them on the client's behalf. Your ability to collaborate effectively with your team, utility providers, and the client is key to helping you get your accounts taken care of in a timely manner. Come join a team that is dedicated to developing leaders and creating a positive work environment. This position is a fantastic starting point if you are looking to gain experience in a business setting.

Responsibilities

• Inspect and update mailing addresses to make sure bills come to Conservice
• Communicate with utility providers and clients on the phone and through email
• Set up Continuous Service Agreements and Landlord Agreements
• Work with utility providers and clients to resolve any authorization issues
• Explain a complex idea, both verbally and in writing, using clear, professional language
• Phone use: about 70% of the day with utility providers.

Qualifications

• Attention to detail
• Critical thinking to solve problems and understand the "why" behind the issue
• Able to prioritize your workload to meet deadlines and clients needs
• Self motivated
• Able to develop approachable relationships with team members
• Adaptability to solve different problems and approach different projects
• Clear and professional written and verbal communication

Education & Experience

• High School Diploma or equivalent