JOB SUMMARY
Manages event planning functions and staff on a daily basis. Core area of
responsibility is the event planning team, including the Senior Event Managers,
Event Managers, Associate Event Managers and Administrative Assistants. Position
oversees the administrative processes associated with the pre-event and
post-event phases of an event and the associated transitions between all event
phases. Ensures a seamless turnover from sales to operations and back to sales
while consistently delivering a high level of service. Ensures the team
maximizes revenue opportunities by up-selling and accurately forecasting
(catering and group rooms) all events. The position is responsible for achieving
guest and employee satisfaction and for managing the financial performance of
the department.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 4 years experience in the event management, food
and beverage, sales and marketing, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant
Management, Hospitality, Business Administration, or related major; 2 years
experience in the event management, food and beverage, sales and marketing, or
related professional area.
CORE WORK ACTIVITIES
Managing Event Planning Operations
- Assigns all events turned over to Event Planning team.
- Oversees for turned opportunities’ function space and group room blocks.
- Communicates and executes departmental and property emergency procedures and
ensures staff are trained in safety procedures.
- Leads execution of activities to support the Event Management strategy.
- Works with direct reports to review scheduled events and troubleshoot
potential challenges/conflicts.
• Leads discussions to review event complexity and proactively avoid service
challenges and failures.
• Ensures the property is apprised of all groups that will impact property
operations.
- Manages customer budgets to maximize revenue and meet customer needs.
- Maintains inventories to maximize customer satisfaction and revenue
opportunities.
• Works with highly complex or high profile groups when financial impact will be
significant.
Leading Event Planning Team
- Leads the catering menu development process.
- Champions all standards, policies and procedures for the Event Planning team.
- Leads Event Management meetings.
Providing and Ensuring Exceptional Customer Service
• Reviews comment cards, guest satisfaction results and other data to identify
areas of improvement.
• Shares plans with property leadership and ensures corrective action is taken
to continuously improve guest satisfaction.
• Displays leadership in guest hospitality, exemplifies excellent customer
service and creates a positive atmosphere for guest relations.
• Interacts with guests to obtain feedback on product quality and service
levels.
- Responds to and handles guest problems and complaints.
- Strives to improve service performance.
- Empowers employees to provide excellent customer service.
Managing the Sales and Marketing Strategy
• Develops working relationships with outside vendors and establishes prices and
service agreements to enhance the event experience and to increase additional
revenue opportunities for the property.
• Consult with customers in order to determine objectives and requirements for
events such as meetings, conferences, and conventions.
Conducting Human Resources Activities
• Establishes customer service guidelines so employees understand expectations
and parameters.
- Ensures employees receive on-going training to understand guest expectations.
- Observes service behaviors of employees and provides feedback to individuals
and or managers.
• Reviews staffing levels to ensure that guest service and planning needs are
met.
At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every
opportunity while keeping the comfort of the oh-so-familiar all around the
globe. As a host with Marriott Hotels, you will help keep the promise of
“Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt,
forward-thinking service that upholds and builds upon this living legacy. With
the name that’s synonymous with hospitality the world over, we are proud to
welcome you to explore a career with Marriott Hotels. In joining Marriott
Hotels, you join a portfolio of brands with Marriott International. Be where you
can do your best work, begin your purpose, belong to an amazing global team, and
become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of
more than 100 beautiful properties in gateway cities and distinctive resort
locations around the world. JW believes our associates come first. Because if
you’re happy, our guests will be happy. JW Marriott associates are confident,
innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake
and company founder, J.Willard Marriott. Our hotels offer a work experience
unlike any other, where you’ll be part of a community and enjoy true camaraderie
with a diverse group of co-workers. JW creates opportunities for training,
development, recognition and most importantly, a place where you can pursue your
passions in a luxury environment with a focus on holistic well-being. Treating
guests exceptionally starts with the way we take care of our associates. That’s
The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with
Marriott International. Be where you can do your best work, begin your
purpose, belong to an amazing global team, and become the best version of you.
