Facilities Coordinator

Facilities CoordinatorCharlotte, NC | Full-time | Onsite | $26 to $28 per hour base pay, plus bonus plan (OTE of $65,000 to $70,000 per year) | 8am to 8pm shifts 3 days/week, plus on-call availability every third weekModern Construction Services is a certified WBENC women-owned commercial construction and facilities maintenance company, headquartered in Charlotte and serving clients nationwide. We're hiring a Facilities Coordinator to run our facilities maintenance work orders from the first call to the final invoice.This is a high-volume, fast-moving seat. You'll manage a full board of work orders at once: confirming the scope, matching the right vendor, pricing the job, and staying on it until it's done right and paid. If you've dispatched for a roofing, plumbing, or restoration company, or worked another high-volume, customer-facing role where you had to read urgency and move fast, this role will feel familiar.This is also a great fit for continuous learners. You'll be energized by picking up new systems and skills rather than doing the same thing every day, and there's a clear path forward: master this seat and you can grow into managing more complex work orders within a designated book of business with higher earning potential.What You'll Do• Own assigned work orders from intake to close, keeping each one on time, on budget, and to a quality standard• Assess what each customer needs and how urgently, then prioritize your board accordingly• Confirm every work order has a clear scope, with photos and detail, before work starts• Match the right local vendor or subcontractor to each job based on trade, availability, and scope• Schedule vendors, serve as their point of contact on site, and confirm the work is done to standard• Communicate proactively with customers on scheduling, progress, and any delays• Price work to our margin standards and get required approvals before work begins• Process customer and vendor invoices accurately and on time• Keep client portals and our internal systems alignedThis May Not Be The Right Seat If• You want to be out in the field. This is a desk-based role, working the phones and your systems all day.• You prefer to focus on one task at a time. This seat runs a full board of work orders across multiple clients at once.• You'd rather be handed each step than make the call yourself. You'll be trusted to size up a request and decide the next move.• The schedule doesn't work for you. In addition to your regular shifts, this role includes on-call availability every third week. On-call averages approximately 10 hours per week. Modern Construction Services