Front Desk Agent, Full-Time

Front Desk Agent, Full-Time

Woods Cove Inn is looking for a full-time Front Desk Agent (Guest Experience Coordinator) to join the team! The Guest Experience Coordinator is responsible to assist our guests efficiently, courteously, and professionally in all front office-related functions, including reservations and understanding exceptional guest experiences.

About Woods Cove Inn & Parable Hospitality: Perched above the Pacific in the heart of Laguna Beach, Woods Cove Inn is a soulful coastal retreatintimate, artful, and deeply connected to its surroundings. As part of Parable Hospitality, we believe hospitality is about more than service; it's about story, community, and creating moments that linger long after checkout.

Core functions of the position, but are not limited to the following:

• Maintain a friendly, cheerful and courteous demeanor always, while providing personalized service to hotel guests.
• Communicate effectively with guests and fellow team members.
• Greet guests arriving and complete established check-in procedures daily to ensure that guests are fully satisfied.
• Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.
• Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
• Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing Company's reservation
• Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests.
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
• Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
• Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy.
• Accurately and courteously take guest orders, make recommendations and suggestions at The Caf.
• Prepare, stock, and serve small caf items.
• Maintain clean bar tables, chairs, stools and counter surface always.
• Routinely clean and upkeep espresso machines and brewing equipment.
• Adhere to food safety requirements.
• Process all cash and charge transactions according to house procedures.
• Close checks and run reports at the end of shift.
• Stock side station with necessary coffee, tea and beverage items.
• Support the market by stocking and keeping it clean, as well as ringing up guests for their purchases.
• Aid other team members and departments to contribute to the best overall performance of the department and hotel.
• Perform other duties as assigned, requested or deemed necessary by management.

Benefits, Travel Perks & More Medical, Dental, Vision, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.

Pay Range: $23.00-$25.00 per hour

Qualifications

Experience

Preferred: At least 1-3 years' experience in a like or similar role within hotel operations demonstrating progressive career path responsibilities