Supervisor, Pharmacy Billing Operations

Supervisor, Pharmacy Billing Operations

PANTHERx is the nation's largest rare disease pharmacy, and we put the patient experience at the top of everything that we do. If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don't need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.

We are seeking team members who:

• Are inspired and compassionate problem solvers;
• Produce high quality work;
• Thrive in the excitement of the ever-challenging environment of modern medicine; and
• Are committed to achieving superior health outcomes for people living with rare and devastating diseases.

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.

Join the PANTHERx team, and define your own RxARE future in healthcare!

Location: Pittsburgh, PA (Hybrid)

Job Classification: Exempt

Job Status: Full-time

Reports to: Manager, Pharmacy Billing Operations

Purpose

The Supervisor, Pharmacy Billing Operations oversees the day-to-day activities of the pharmacy billing operations team to ensure accurate, timely, and compliant billing processes. This role drives team performance, supports operational improvements, and fosters a culture focused on service excellence, accountability, and financial performance.

Responsibilities

• Supervises, coaches, and develops a team of pharmacy billing operations specialists.
• Provides ongoing feedback and training and conducts annual performance evaluations.
• Fosters a culture of productivity, accountability, continuous improvement, and customer service.
• Develops, implements, and maintains SOP's for the department to ensure internal controls and policies are being adhered to around billing and collections processes.
• Works closely with cross functional teams on initiatives, process improvements, and problem solving.
• Monitors resolution of credit balances for refunds and adjustments.
• Evaluates opportunities to automate work functions to reduce cost of doing business associated with labor costs.
• Monitors team performance and identifies strategic opportunities to support long-term growth.
• Manages multiple priorities effectively while meeting established deadlines.
• Participates in interviews and evaluates candidates for open positions.
• Manages timecards to ensure accurate timekeeping and payroll readiness.
• Coordinates PTO to maintain coverage and ensure compliance.
• Processes write-offs in accordance with policy and documentation requirements.
• Supports daily operations and helps resolve escalations as needed.
• Distributes workload to balance team capacity, monitors productivity and ensures service-level expectations are met.
• Supports onboarding and training while reinforcing standard processes and best practices.
• Ensures billing accuracy, completeness, and compliance.
• Monitors billing cycles and resolve discrepancies in a timely manner.
• Serves as back-up to the Manager, Billing Operations.
• Other duties and projects as assigned.

Required Qualifications

• Bachelor's degree in Accounting, Business, Healthcare Administration, Finance, or a related field required; equivalent combination of education and relevant experience may be considered in lieu of a degree.
• Minimum of three (3) years experience in billing or financial operations.
• Demonstrated knowledge of pharmacy billing and collections practices across multiple payer types, including an understanding of operational controls and reimbursement workflows.
• Strong supervisory, coaching, and team development capabilities with the ability to drive accountability, performance, and engagement.
• Excellent verbal and written communication skills, with the ability to communicate effectively across all levels of the organization.
• Strong analytical and problem-solving skills, with the ability to evaluate operational issues, interpret performance data, and make sound, timely decisions.
• High degree of professionalism, discretion, sound judgment, and attention to detail.
• Proficiency in Microsoft Office applications, particularly Excel, Outlook, and PowerPoint.

Preferred Qualifications

• Minimum of one (1) year experience in a supervisor or team lead role.
• Experience leading process improvement or workflow optimization initiatives within revenue cycle, billing operations, or related functions.

Work Environment

This position operates in a home or professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to see, talk, or hear. The employee frequently is required to sit; stand; walk; use hands and fingers to handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading, observing surroundings, or working with various forms of data. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits:

Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too!

Equal Opportunity:

PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.