CCaaS Software Developer
Indotronix International Corporation
CCaaS Software Developer - Southlake, TX (W2) About the Role Join a dynamic Contact Center Technology team as a CCaaS Software Developer, where innovation meets impact. You'll architect, develop, and enhance cutting-edge solutions that empower contact center teams and business partners. Collaborate with forward-thinking professionals in a supportive and agile environment built for career growth and continuous learning. Responsibilities
- Design, develop, and maintain custom applications for contact center operations
- Lead discovery sessions and translate business requirements into scalable technical solutions
- Architect, integrate, and deploy modern web and voice applications using Angular, JavaScript, and related technologies
- Investigate, troubleshoot, and resolve complex technical issues, collaborating across cross-functional teams
- Deliver third-tier support, technical documentation, and targeted training to internal teams
- Work within Agile methodology to estimate, prioritize, and deliver high-impact features efficiently
- Drive technology adoption by partnering with business and professional services teams
- Manage multiple concurrent projects of varying complexity while maintaining attention to detail and strategic alignment
- Bachelor's degree in Engineering, Computer Science, or a related field
- 3-5 years of hands-on development experience in digital solutions
- Proficiency with JavaScript, Angular framework, Python or Java
- Experience building and maintaining web portals, dashboards, and custom applications
- Knowledge of contact center platforms (e.g., CXOne, WFM, Nexidia), telecommunications, VoIP, and network fundamentals (TCP/IP, routers, proxies)
- Strong analytical, problem-solving, and communication skills
- Skilled in creating technical documentation and delivering knowledge transfer
- Advanced Angular expertise
- Experience with SQL, VB.NET, HTML/CSS, SDK & XML (SCXML/VXML)
- Familiarity with IP telephony deployment across cloud and enterprise networks
- Collaborative, innovative work culture with opportunities to lead projects and influence technology direction
- Professional growth through cross-functional projects, training, and exposure to the latest CCaaS technologies
- Flexible environment supporting work-life balance
- Competitive compensation package
Vacancy posted 3 days ago
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