Patient Success Coordinator

Job Description

Job Description

Company Description

Hyperbaric Medical Solutions (HMS) is a free-standing provider of hyperbaric oxygen therapy (HBOT) with offices in Manhattan and Long Island NY, Randolph, MA, Fort Lauderdale, FL, Miami, FL, and Pinecrest, FL (2027). HBOT is an established medical modality going through a renaissance, and our innovative medical practice provides this all-natural treatment with applications for a wide range of medical conditions. Traditionally, this includes non-healing wounds, soft tissue radiation damage, failed flaps and skin grafts, and others, but as a free-standing medical clinic, HMS has the opportunity to expand the application of HBOT to help many more. This is an emerging area of medicine that is delivering meaningful results to patients every day.

Currently, HMS is seeking well qualified candidates for a Full-Time patient care coordinator position. Bilingual (English and Spanish) candidates are preferred but not required. The location for this position is primarily at HMS' Fort Lauderdale office, but the candidate may be asked to travel to HMS' Miami offices on occasion.

Below is a description of the position and the required qualifications for consideration. 

Job Description

HMS is seeking a Patient Success Coordinator for its South Florida locations in Fort Lauderdale (East Oakland Park Blvd) and Miami (Midtown/Design District). As a Patient Success Coordinator, your primary role is to ensure that every patient has a wonderful experience at our center, from start to finish. The Patient Success Coordinator performs a variety of functions to support the clinical, billing, and management teams of the organization. But again, above all else, the primary focus of this position is to create an exceptional experience for patients, their caregivers, their referring physicians, and everyone looking to learn more about HBOT and our other services. All responsibilities and tasks are focused on our mission to serve our patients’ health goals.

Candidate Responsibilities and Expectations:

• Welcome patients with cheer, enthusiasm, and confidence;
• Help keep office clean and tidy;
  
• Perform day-to-day administrative functions, including the following:
  • Receive and manage phone calls
  • Assist in patient schedule management
  • Maintain clean, timely, and accurate data entry
  • Collect patient payments
• Work closely with the billing department to efficiently ready all patients to receive and continue care
• Work closely with clinical team to retrieve required medical records and coordinate patients' care plans
• Support management, Medical Director, billing manager and colleagues with any projects and tasks required
  
• Strong interpersonal skills with outgoing and professional personality
• Excellent collaborator with strong problem-solving skills
• Excellent, and welcoming, telephone presence - providing a superior patient experience
• Excellent written and verbal communication
• Computer proficiency - ability to learn and work simultaneously on multiple systems with accuracy
• Not a necessity, but a plus if at least two years of relevant experience in a healthcare office support role or spa/hospitality customer service
  
• Location: Fort Lauderdale, FL (East Oakland Park Blvd); Miami, FL (Biscayne Blvd & 39th St.); Pinecrest, FL (US 1 and 127th St.)
• Position Type: Full-Time 
• Hours: Weekdays 8am - 4:00pm
• Available Benefits for Full Time Include:
  
  • Medical, Dental, Vision
  • 401K with Matching Program
  • Basic Life & AD&D
  • Supplemental Life & AD&D
  • Flexible Spending (FSA)
  • STD/LTD
  • Commuter Benefits
  • Discount Marketplace
  • Employee Assistance Program (EAP)

Please submit resume with cover letter detailing any relevant experience and why you would make a great addition to our team. Submissions without cover letters will not be considered. Please include salary requirements and, if possible, two professional references.